Lisa Flores
Houston,TX
Summary
Proven leader with a track record at Walmart, adept in enhancing team productivity and customer service through effective workload management and motivational skills. Excelled in resolving customer issues, boosting confidence, and minimizing executive escalations. Specializes in team leadership and decision-making, fostering team development and implementing strategic succession planning.
Overview
9
9
years of professional experience
Work History
Team Leader Manager
Walmart
2015.11 - Current
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
Education
Skills
- Customer Focus
- Workload Management
- Motivational Skills
- Influencing skills
- Employee Scheduling
- Succession Planning
- Team Leadership
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Leader Manager
Walmart
2015.11 - Current
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