Passionate and accomplished professional with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, using independent decision-making skills and sound judgment to positively impact team's success.
Overview
37
37
years of professional experience
Work History
Co-Owner and Office Manager
Vacaville Appliance
06.2005 - Current
Maintain office services by overseeing and organizing office operations and procedures for both office staff and field technicians; preparing payroll, controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring all clerical and field technician functions
Establish and maintain trade relationships with supply vendors, contractors, manufacturers and third party warranty companies; monitoring all accounting, insurance compliance and contractual obligations and policies
Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments in regards to scheduling, customer service and budgets
Worked closely with clients to meet event goals, maintain deadlines, and resolve complaints or service issues.
Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
Developed creative themes for events and created related activities to engage attendees.
Established positive relationships with clients, ensuring their needs were met throughout event planning process.
Owner/Director
Sanchez Family Day Care
09.2001 - 05.2005
Insure home site complies with local, state and federal laws, providing safe and appropriate environment for children
Develop policies for in-home daycare and communicate policies to parents
Meet with parents of prospective children to determine best fit for family/child
Develop and maintain operating budget, manage accounting and oversee accounts payable and receivable.
Advertising/Marketing Manager
San Francisco Music Box Company
02.1987 - 08.1998
Create and implement sales contests and training seminars including, planning and producing corporate events while adhering to budget and deadlines set by Vice-President of Store Operations
Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies, equipment and signage, and ensure appropriate décor to meet quality and corporate expectations
Create and revise room layouts for each event
Propose new ideas to improve event planning and implementation process
Serve as liaison with vendors and corporate staff on event-related matters
Gather and organize information to help with decision-making regarding media placement, campaign length, featured products and services, and technical details
Prepare and monitor advertising and promotional marketing budgets, calendars and project schedules
Meet with creative team during strategy sessions
Design and produce training and sales manuals to communicate to staff of over 150 retail locations
Assist with production, including photo shoots, layout and design of mail order catalog with distribution of over 1 million copies.
Education
Associate Degree - Journalism -
Contra Costa College
San Pablo, CA
01.1987
Skills
Microsoft Office - including Excel, Word, Publisher and PowerPoint
Excellent written and verbal communication skills
Public and Customer relations management
Workforce and Scheduling Management
Excellent interpersonal skills both in person and by phone, with high professionalism
Budget Reporting, Control and P&L Management
Payroll Administration and Timekeeping
Excellent organization skills and experience with project management
Ability to manage multiple projects simultaneously with little supervision