Lisa Flowers
Kernersville,NC
Summary
Passionate Customer Advocate motivated to positively impact individuals with knowledgeable and caring medical support. Never shy away from assignments and always go beyond requirements to make lasting difference. Offer excellent multitasking and problem-solving abilities.
Overview
11
11
years of professional experience
Work History
Specialty Benefits Advocate
United Healthcare Group
01.2022 - Current
- Counseled clients during emotionally challenging situations, offering empathy while maintaining professionalism.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Engage with members in understanding their needs, resolve issues, and answer Benefit questions.
Consumer Relations Specialist
Kontoor Brands
09.2021 - 11.2021
- Increased positive customer feedback with attentive listening and empathetic problem-solving skills.
- Developed comprehensive reports on consumer trends, providing valuable data for marketing initiatives.
- Streamlined consumer communication channels for increased efficiency in handling customer issues.
- Established strong relationships with consumers through exceptional interpersonal skills and prompt resolutions to their concerns.
Branch Administrative Assistant
Piedmont Plastics
06.2017 - 01.2021
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Boosted employee morale through diligent maintenance of a clean workspace environment conducive to productivity.
- Set up and managed paper or electronic filing systems, recorded information, updated paperwork and maintained documents.
- Reduced errors in financial transactions by meticulously reviewing invoices, receipts, and expense reports before submission for approval.
Patient Care Advocate
Marcella Henry
10.2013 - 11.2018
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Coordinated referrals to specialists, facilitating seamless continuity of care for patients with complex needs.
- Maintained confidentiality of patient data and condition to safeguard health information.
Education
High School Diploma -
Silver Valley High School
Daggett, CA06.1984
Skills
- Document filing
- Document Review
- Legal knowledge
- Analytical Reasoning
- Benefits Administration
- Interpersonal Skills
- Judgement and Decision Making
- Attention to Detail
- Administrative Support
- MS Office
- Conflict Resolution
- Deadline Adherence
Timeline
Specialty Benefits Advocate
United Healthcare Group
01.2022 - Current
Consumer Relations Specialist
Kontoor Brands
09.2021 - 11.2021
Branch Administrative Assistant
Piedmont Plastics
06.2017 - 01.2021
Patient Care Advocate
Marcella Henry
10.2013 - 11.2018
High School Diploma -
Silver Valley High School