Lisa Flowers
Burlingame,KS
Summary
Dynamic Customer Service Supervisor at Kohls with a proven track record in enhancing service delivery and team performance. Skilled in problem-solving and training, I successfully optimized workflows and elevated customer satisfaction through effective complaint handling and team leadership. Committed to fostering a collaborative environment that drives results and improves service quality.
Overview
20
20
years of professional experience
Work History
Customer Service Supervisor
Kohls
Topeka, KS
11.2025 - Current
- Oversaw daily operations to ensure compliance with customer service standards and policies.
- Cultivated and mentored team members to elevate service delivery standards.
- Addressed customer complaints with efficiency, enhancing overall satisfaction and loyalty.
- Optimized workflows through implementation of process improvements, enhancing efficiency.
- Evaluated performance metrics and delivered constructive feedback to enhance staff development.
- Orchestrated interdepartmental communication to elevate customer experience.
- Facilitated team meetings to share best practices and resolve service challenges.
- Evaluated customer feedback data to uncover trends and drive service improvements.
- Cultivated a positive work environment by establishing open communication channels that enhanced team collaboration.
- Facilitated cross-departmental collaboration to resolve recurring customer concerns and enhance service quality.
- Monitored and updated knowledge of company products and services, ensuring effective communication of changes to the team.
Substitute Teacher, K-12
Santa Fe Trail USD 434
Carbondale, KS
08.2023 - 12.2024
- Facilitated daily lesson plans to engage students across various grade levels.
- Adapted instructional methods to accommodate diverse learning styles and needs.
- Collaborated with teachers to implement classroom management strategies effectively.
- Maintained a safe and positive learning environment conducive to student growth.
- Supported educational activities, ensuring alignment with school curriculum objectives.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Increased parent involvement in the educational process through regular communication and collaboration on student progress.
- Implemented classroom management techniques to maintain positive learning environment.
- Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
- Developed and implemented behavior management plans for students with challenging behavior.
Human Resources Specialist (42A)
United States Army Reserve
Topeka, KS
06.2006 - 07.2011
- Streamlined onboarding processes for new recruits to ensure adherence to military policies and procedures.
- Facilitated implementation of soldier engagement initiatives to foster workplace morale.
- Facilitated training sessions on army policies to enhance employee comprehension of human resources procedures.
- Served as a trusted human resource specialist to both officers and enlisted on matters related to human resources policies and procedures, ensuring consistent application across the organization.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Liaised between officers and enlisted to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Contributed to annual performance appraisals by working with officers to achieve consistency and compliance with established procedures.
- Designed targeted talent acquisition strategies.
- Handled employee relations issues effectively, mediating conflicts between Army members when needed, leading to a more harmonious work environment.
- Spearheaded diversity initiatives, fostering an inclusive work environment and promoting cultural understanding among Army members.
- Organized soldier engagement activities such as team-building events and recognition programs, boosting morale across all departments.
- Improved organizational filing systems for confidential soldier records, resulting in improved accessibility and efficiency.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Education
Elementary Education
Fort Hays State University
Hays, KSAssociate of Arts - Elementary Education
Allen County Community College
Iola, KS05.2023
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Training and mentoring
- Team leadership
- Team development
- Positive and constructive feedback
- New hire training
- Handling escalations
- Customer relationship management (CRM)
- Issue resolution
- Complaint handling
- Quality assurance
- Goal setting
- Training programs
- Records management
- Performance evaluation
- Performance management
Timeline
Customer Service Supervisor
Kohls
11.2025 - Current
Substitute Teacher, K-12
Santa Fe Trail USD 434
08.2023 - 12.2024
Human Resources Specialist (42A)
United States Army Reserve
06.2006 - 07.2011
Elementary Education
Fort Hays State University
Associate of Arts - Elementary Education
Allen County Community College