Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Flugga

Lisa Flugga

Bandera,TX

Summary

Dynamic Operations Asset Planner with a proven track record at Great Plains Transport, excelling in logistics coordination and conflict resolution. Expert in McLeod Dispatch software, I enhanced delivery efficiency and fostered strong relationships, achieving a significant increase in on-time deliveries while managing a fleet of 180 trucks.

Overview

23
23
years of professional experience

Work History

Operations Asset Planner

Great Plains Transport
03.2020 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 180 fleet Trucks.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote on time deliveries.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Utilized McLeod dispatch software to enter customer orders, deliveries and receipts.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Experience includes Refrigerator Trailers, Flatbed, Conestoga, Step Deck and RGN

Freight Broker Agent

Riverside Transport
05.2014 - 03.2020
  • Increased client retention rate by consistently delivering exceptional customer service throughout the entire shipping process.
  • Optimized dispatch processes with advanced logistical planning techniques that ensured efficient coordination among all parties involved.
  • Negotiated competitive rates with carriers for cost savings and increased profitability for clients.
  • Streamlined operations by implementing effective communication channels between shippers, carriers, and internal teams.
  • Minimized shipment delays by proactively monitoring carrier performance and addressing potential issues early on.
  • Developed strong relationships with carriers, ensuring timely deliveries and optimizing shipping costs.
  • Reduced company risk exposure by thoroughly vetting all carriers before entering into contractual agreements.
  • Facilitated smooth transactions, maintaining accurate documentation for each shipment in compliance with industry regulations.
  • Enhanced operational efficiency with thorough tracking of shipments from pick-up to delivery.
  • Supported business growth by identifying new clients and establishing long-term partnerships with them.
  • Managed high-volume accounts, providing personalized service to meet specific client needs and preferences.
  • Boosted customer satisfaction by efficiently managing freight shipments and resolving issues promptly.
  • Utilized computer systems to manage cargo shipments and accurately track goods.
  • Resolved any customer inquiries or complaints to restore satisfaction.
  • Negotiated and arranged transport of goods with shipping or freight companies.

Freight Broker

Bedrock Logistics
04.2011 - 03.2014
  • Monitored market and negotiated rates based on trends.
  • Developed strong relationships with carriers and shippers, fostering trust and loyalty.
  • Contacted existing customers to update accounts and confirm deals.
  • Negotiated competitive rates with carriers, resulting in cost savings for customers.
  • Tracked shipments and trucks out on deliveries.
  • Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
  • Expanded the company''s network of reliable carriers, improving overall operational efficiency.
  • Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
  • Increased client satisfaction by efficiently managing and resolving freight-related issues.
  • Coordinated shipments, ensuring seamless transportation from origin to destination points.
  • Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
  • Planned routes for various shipments according to special events, customer needs and weather.
  • Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
  • Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
  • Negotiated and arranged transport of goods with shipping or freight companies.

Procurement Coordinator

Plastic Recycling Solutions
08.2008 - 03.2011
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, meeting project deadlines.
  • Negotiated favorable supplier contracts for improved product quality and cost savings.
  • Developed strong relationships with key suppliers, enabling faster response times and better pricing options.
  • Managed inventory levels effectively to minimize stockouts and optimize warehouse space utilization.
  • Achieved cost reductions by identifying opportunities for bulk purchases, negotiating discounts, or reevaluating existing supplier contracts.
  • Participated in industry events and professional associations to stay current on procurement trends, best practices, and new technologies.
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Reduced production downtime by overseeing quality control and assembly.

Transportation Operations Manager

Midnight Haulers
02.2002 - 08.2008
  • Enhanced transportation efficiency by optimizing route planning and scheduling.
  • Oversaw budgeting processes related to transportation costs, accurately forecasting expenses while identifying areas for cost reduction.
  • Led a team of dispatchers, drivers, and support staff to achieve consistent on-time delivery performance.
  • Coordinated cross-functional efforts during peak seasons or emergency situations to meet business goals without compromising service quality.
  • Mentored new hires in departmental procedures and provided ongoing support for their professional development within the organization.
  • Reduced operational costs through the implementation of cost-saving strategies in fuel management and vehicle maintenance.
  • Developed strong relationships with vendors and negotiated favorable contracts for improved service quality.
  • Established a positive work culture that promoted teamwork, accountability, and open communication among employees at all levels within the organization.
  • Ensured safety compliance by conducting regular audits, training sessions, and updating company policies.
  • Oversaw team of 65 drivers by reviewing performance to promote timely and efficient deliveries and operations.
  • Prepared and updated employees' daily work schedules and resolved delivery problems.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Education

Roosevelt Area High School
Roseville, MN

Associate Degree - General Studies

Saint Cloud State University
Saint Cloud, MN
05-1991

Skills

  • Load planning expertise
  • Logistics coordination proficiency
  • Strong decision-making
  • McLeod Dispatch software
  • Transportation safety protocols
  • Effective time management
  • Trucking dispatching
  • Relationship building
  • Customer relations
  • Transportation regulations
  • Route planning
  • Safety processes and procedures
  • Critical Decision-making
  • Conflict resolution techniques
  • Weather conditions awareness
  • Employee management
  • Documentation and paperwork
  • Logistical operations
  • Transportation management
  • Logistics management
  • Fleet operations
  • Route planning expertise
  • Dispatch of drivers
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication

Timeline

Operations Asset Planner

Great Plains Transport
03.2020 - Current

Freight Broker Agent

Riverside Transport
05.2014 - 03.2020

Freight Broker

Bedrock Logistics
04.2011 - 03.2014

Procurement Coordinator

Plastic Recycling Solutions
08.2008 - 03.2011

Transportation Operations Manager

Midnight Haulers
02.2002 - 08.2008

Roosevelt Area High School

Associate Degree - General Studies

Saint Cloud State University

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