Lisa Fluxman

• Contributed to strategic direction, goal-setting, and decision-making of all Behavioral Health units and Products including multiple behavioral health facilities, a Physician Group with over 90 providers, and working with Behavioral Health product design for other business units
• Maintained team progress against goals and initiatives with continuous KPI tracking and strategic adjustments
• Forecasted short-term and long-term goals through successful financial planning
• Managed business scaling, growing teams, and processes to handle new business loads
• Managed executive-level support staff and tracked workflow to maintain productivity
• Represented the organization during board meetings
• Collaborated with stakeholders in support of vision and organizational goals
• Identified and informed the team regarding opportunities and risks impacting business performance
• 10k Reporting
• Board Pack preparation and presentations
• Multiple new system implementations when listed
• Part of the McKinsey Transformational Office

• Transformations became an Uphealth Behavioral company a division of Uphealth Inc
• Oversight of 280 staff and multiple companies.

• Transformations Treatment Centers became an Uphealth Behavioral company a division of Uphealth Inc
• Responsible for $40+ million in revenue plus 766% growth in EBIDTA over 2 years, multi-site healthcare facilities
• Forecasted short-term and long-term goals through successful financial planning
• Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
• Reduced operational costs through strategic cost management initiatives.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Established innovative policies to improve organizational performance and increase customer satisfaction in the form of surveys and KPI reporting.
• Maintain comprehensive risk management programs to mitigate potential liabilities.
• Led the operational team in the development, rollout, and management of new product lines.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Implemented and managed performance- and merit-based evaluation systems to assess staff performance.
• Identified new revenue generation opportunities to maximize bottom-line profitability.
• Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
• Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
• Made financial decisions and supervised company spending to reduce material losses and maximize profits.
• Devised and presented business plans and forecasts to the board of directors.
• Cultivated a company-wide culture of innovation and collaboration.
• Maintained P&L and shouldered corporate fiscal responsibility.

• Initiated and implemented a successful Mental Health track to parallel the Dual Diagnosis community program
• Established all client care and life safety, the environment of care, human resource, and emergency management procedures through open communication with the Leadership Team of Directors, Medical, National Business Development Team, Admissions, Operations, and Administrative Team members as well as support staff, attending clinicians, clients, alumni, and families
• Coordinated services with state and local agencies, liaisons, vendors, legal counsel, and payers of services
• Assured quality assurance compliance with all program Policies and Procedures, including but not limited to CLIA. TJC, DCF and AHCA, oversight for all application, payment, and renewal process
• Interviewing, securing, training, scheduling, maintaining, and terminating employment of approximately 270 staff
• Provide competent staff to fill the essential roles necessary to accommodate the 24-hour-a-day safety, health care, medical necessity, and accreditation standards of all 4 operating locations
• Review all working practices to ascertain if treatment staff are successful at meeting the utilization review requirements and if not, devise an alternative action for every shortcoming in an organized manner
• Investigates all staff and client complaints and or grievances to maintain the satisfaction of all governing bodies/agencies, reports all findings and discusses all issues with ownership and reports to the appropriate agency
• Participates in web development, call campaigns, PPC, SEO admissions, and Salesforce administration
• Manage a staff of 270+ personnel at all levels (part-time & full-time, salary, contract, hourly, intern and volunteer, executive, clinical, and support)
• Manage compliance and systems administration of all electronic medical records (EMR/EHR) and medication administration (EMR).
• Streamlined company processes and procedures while enhancing customer satisfaction.

• Increase Sales
• Sales Team growth and added systems and accountability
• Managing Marketing including oversight of digital marketing and digital campaigns
• Manage Admission and Alumni departments
• Patient advocacy team for patient collections
• Developed wide-ranging marketing campaigns, capitalizing on print and digital channels
• Tracked marketing KPIs to inform campaign strategy and success
• Reached target consumers with strategic marketing campaigns both locally and out of state.
• Directed and Approved creative content development, cementing branding strategies across advertising messages.
• Planned and executed events and marketing programs to increase qualified leads.
• Completed and submitted monthly and yearly reports to support executive decision-making.
• Directed hiring, training, and performance evaluations for marketing and sales staff and supervised daily activities.

• Oversight for multiple divisions: Sales, Admissions, Patient Advocacy, Alumni.

• Auditing, Client Services, Support, Implementation, Training
• Set up EMR systems for multiple behavioral health companies.

• Kids Online Toy Distribution Store over 1800 initial products.

• Contract Role

• Contract Role

• Contract Role

Started with Supergroup - sold to Avis with a PE ration of 14:1