LISA FOLTS

OFFICE MANAGER

Montana Family Vision Care

MISSOULA, MT

02.2015 - Current

Supervised staff members, organized schedules and delegated tasks.
Maintained filing system for records, correspondence and other documents.
Ordered supplies and equipment to maintain adequate inventory levels.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Processed payroll accurately ensuring all employees were paid on time.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Reviewed contracts for accuracy prior to signing off on behalf of the company.
Provided training to new hires on office policies and procedures.
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Reviewed files and records to obtain information and respond to requests.
Used judgment and initiative in handling confidential matters and requests.
Coded and entered daily invoices with in-house accounting software.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality, and conformance.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Interviewed prospective employees and provided input to HR on hiring decisions.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assigned work and monitored performance of project personnel.