Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Lisa Forbes

Lisa Forbes

Maryville,TN

Summary


Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Field Services Manger

CRI
04.2017 - 07.2025
  • Resolved customer complaints in professional and timely manner.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.

Office Manager

Coast Floors, Inc.
06.2013 - 04.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.

Sales Associate

Target
05.2011 - 06.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Team Member for the Ad-Set department which set displays and advertised sales on a weekly basis.

Salesperson

Daltile Sales Service Center
03.1988 - 01.2004
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Expanded customer base through targeted prospecting and networking efforts.
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Conducted sales calls on New Home Builders and Design Centers fr new home construction

Education

Associate of Arts - Business

Orange Coast College
Costa Mesa, CA
06-1987

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Team collaboration and leadership
  • Trustworthy and honest
  • New employee hiring
  • Staff management

Certification

  • Laws of Leadership Training - 2022
  • Arbinger Institue - The Outward Mindset Training - 2023

Timeline

Field Services Manger

CRI
04.2017 - 07.2025

Office Manager

Coast Floors, Inc.
06.2013 - 04.2017

Sales Associate

Target
05.2011 - 06.2013

Salesperson

Daltile Sales Service Center
03.1988 - 01.2004

Associate of Arts - Business

Orange Coast College

Similar Profiles

CREATE PROFILE