Lisa Forbes
Maryville,TN
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Field Services Manger
CRI
Irvine, CA
04.2017 - 07.2025
- Resolved customer complaints in professional and timely manner.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Office Manager
Coast Floors, Inc.
Irvine, CA
06.2013 - 04.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Sales Associate
Target
Foothill Ranch, CA
05.2011 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Team Member for the Ad-Set department which set displays and advertised sales on a weekly basis.
Salesperson
Daltile Sales Service Center
Anaheim, CA
03.1988 - 01.2004
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Expanded customer base through targeted prospecting and networking efforts.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Conducted sales calls on New Home Builders and Design Centers fr new home construction
Education
Associate of Arts - Business
Orange Coast College
Costa Mesa, CA06-1987
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Team collaboration and leadership
- Trustworthy and honest
- New employee hiring
- Staff management
Certification
- Laws of Leadership Training - 2022
- Arbinger Institue - The Outward Mindset Training - 2023
Timeline
Field Services Manger
CRI
04.2017 - 07.2025
Office Manager
Coast Floors, Inc.
06.2013 - 04.2017
Sales Associate
Target
05.2011 - 06.2013
Salesperson
Daltile Sales Service Center
03.1988 - 01.2004
Associate of Arts - Business
Orange Coast College