Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Lisa Forrey

Cleveland

Summary

Dynamic Customer Service Representative with proven success at Ferry Cap & Set Screw, enhancing customer relationships and driving repeat business. Skilled in problem-solving and data entry, I identified process improvements that boosted efficiency. My attention to detail and strong communication skills ensure exceptional service delivery and customer satisfaction.

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.

Proven track record of consistently improving operational processes to enhance the overall customer experience. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

47
47
years of professional experience

Work History

Customer Service Representative

Ferry Cap & Set Screw
Cleveland
02.1999 - 03.2025
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong customer relationships to encourage repeat business.

Customer Service Representative

Hospital Specialty Company
Cleveland
01.1996 - 02.1999
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Shipping Clerk, Customer Service Rep, Purchasing

Anchor Fasteners
Bedford
04.1978 - 01.1992
  • Monitored merchandise received and shipped from facility in computer system.
  • Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
  • Communicated with carrier representatives to follow specific procedures and make special Developed strong relationships with customers by providing personalized assistance and support.
  • Developed strong customer relationships to encourage repeat business.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.delivery arrangements.
  • Reviewed purchase orders for accuracy and compliance with company policies.
  • Coordinated with suppliers to resolve performance related issues.
  • Maintained and reviewed computerized or manual records of purchased items, costs and inventories.

Education

Associate of Science - Business Management

Bryant & Stratton College
Cleveland, OH
06-2007

Skills

  • Customer service
  • Team collaboration
  • Data entry
  • Sales support
  • Communication skills
  • Attention to detail
  • Product knowledge
  • Follow-up procedures
  • Route management
  • Microsoft Excel
  • Order fulfillment
  • Punctuality and reliability
  • Problem-solving
  • Customer relationship management (CRM)
  • Creative problem solving

Affiliations

I was involved with our Community Group (Greenbriar Homeowners Association) and was the Recording Secretary for meetings, gatherings and planning activities.

I also volunteer at the community dog shelter once a month.

Timeline

Customer Service Representative

Ferry Cap & Set Screw
02.1999 - 03.2025

Customer Service Representative

Hospital Specialty Company
01.1996 - 02.1999

Shipping Clerk, Customer Service Rep, Purchasing

Anchor Fasteners
04.1978 - 01.1992

Associate of Science - Business Management

Bryant & Stratton College
Lisa Forrey