LISA FOSTER
Cocoa,FL
Summary
Team-player searching for a company or department needing an employee with experience in customer service, secretarial, scheduling and logistical duties. Help company create a smoother and more efficient work environment.
Overview
27
27
years of professional experience
Work History
Patient Services Representative
HFMG Dermatology
12.2021 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Implemented effective time management strategies that allowed me to balance multiple responsibilities, resulting in improved productivity and patient satisfaction.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
Radiology Clerk
Stewart Health Systems Melbourne Regional
12.2002 - 05.2020
- Oversees and performs all clerical, secretarial and logistics of Diagnostic Imaging including Mammography, CT scans, US, Echo's and Dopplers, MRI, X-rays, Nuclear Medicine exams & Stress Test in Hospital setting
- Includes greeting customers, scheduling patient tests/exams, answering phones and coordinating emergency diagnostic testing
- Assemble and fax appropriate diagnostic test for patients and information needed for subpoenas for attorney review and submissions
- Communicate with physician's offices to get correct orders with diagnosis and confirm appropriate lab work is completed prior to test performed
- My duties included ordering supplies, equipment and Cardiac Holter & Event Monitor setup.
Document Control Configuration Technician
Raytheon Construction, Westinghouse Safety Management Solutions
01.1998 - 01.2002
- Responsible for distribution of documents, maintaining logs, tracking and filing controlled documents and sealing/drawing blueprints
- Assisted in contracts and bids, submittals, communicating with subcontractors to launch pad 37B-Delta IV Rocket Project.
Education
High School Diploma -
Cocoa High School
Cocoa, FL06.1983
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- Customer Service
References
- Rich Egan, Director of Radiology, Stewart Health Systems Melbourne Regional, (321) 890-4301
- Rachel Lewis Manager of HFMG Dermatology, (757) 416-8977
- Melissa Taylor, Respiratory Therapist, (321) 749-3461
Timeline
Patient Services Representative
HFMG Dermatology
12.2021 - Current
Radiology Clerk
Stewart Health Systems Melbourne Regional
12.2002 - 05.2020
Document Control Configuration Technician
Raytheon Construction, Westinghouse Safety Management Solutions
01.1998 - 01.2002
High School Diploma -
Cocoa High School