Lisa Foster
Elkhart,IN
Summary
Detail-oriented team player with strong organizational skills. Proven ability to effectively manage and prioritize multiple projects simultaneously, ensuring a high degree of accuracy in all tasks. Adept at identifying and resolving potential issues before they escalate, resulting in streamlined operations and improved efficiency. Committed to delivering exceptional results and exceeding expectations in a fast-paced and dynamic work environment.
Overview
17
17
years of professional experience
Work History
Inside Sales Manager
Tredit Tire and Wheel
04.2022 - 04.2024
- Led and supervised a team of professionals to ensure efficient workflow and productivity.
- Managed 4 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Updated accounts and maintained long-term relationships with clients.
Inside Sales Manager
ACTIA Corporation
01.2012 - 03.2022
- Led and directed a diverse team to achieve objectives and exceed expectations.
- Managed 3 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Evaluated and optimized sales scripts to maintain relevance in response to market changes, resulting in a higher conversion rate.
- Trained new inside sales representatives, resulting in improved team performance and increased sales results.
- Updated accounts and maintained long-term relationships with clients.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
Quality Control Technician
American Stonecast
05.2007 - 12.2011
- Calibrated equipment according to manufacturer guidelines to ensure accurate results.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Performed thorough inspections of incoming materials and outgoing products.
- Proposed corrective actions to address recurring quality issues.
- Managed non-conforming product evaluations and disposition, minimizing negative impacts on production schedules and customer satisfaction.
- Increased efficiency in testing process with implementation of streamlined quality control procedures.
Assistant Manager
Red Lobster
2005 - 2009
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Education
Associate's Degree - Information Systems- Networking
University of Phoenix-Arizona
Phoenix, AZ01.2012
Skills
- Customer Service
- Inside Sales
- Inside Sales Customer Service
- Microsoft Office
- Quality Control
- Quality Inspections
- Quoting
- Sales Analysis
- Warranty
- Motivational Skills
- Sales Team Leadership
- Sales Tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid sick leave401k matchTimeline
Inside Sales Manager
Tredit Tire and Wheel
04.2022 - 04.2024
Inside Sales Manager
ACTIA Corporation
01.2012 - 03.2022
Quality Control Technician
American Stonecast
05.2007 - 12.2011
Assistant Manager
Red Lobster
2005 - 2009
Associate's Degree - Information Systems- Networking
University of Phoenix-Arizona
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