Lisa Fournie
O'Fallon,IL
Summary
Responsible Delivery driver, brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
31
31
years of professional experience
Work History
Package Delivery Driver and Food
Independent Contractor For Amazon. Flex, Uber Eats
03.2019 - Current
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
Independent Real Estate Project Manager
SJL Design LLC
01.2014 - 09.2014
- Performed accounting functions by tracking revenue and expenses for ongoing properties.
- Coordinated bid and qualifications processes to select architects, professional consultants and contractors for projects.
- Developed schedules for projects and managed all processes to obtain jurisdictional permits and approvals.
- Valued residential real estate investment opportunities to determine property values.
- Maintained open lines of communication between internal teams, clients, and external stakeholders for seamless collaboration throughout each project phase.
- Developed comprehensive project plans, outlining scope, objectives, and deliverables for stakeholder approval.
- Secured necessary permits by effectively navigating local zoning regulations and building codes.
- Led cross-functional teams in the execution of large-scale real estate projects from inception to completion.
- Optimized construction processes by implementing cost-saving measures without compromising quality or safety standards.
- Spearheaded market research to identify profitable real estate development opportunities.
- Elevated client satisfaction through regular progress updates and prompt issue resolution.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Tracked project costs and other financial metrics to maximize profitability.
- Negotiated labor contracts with general contractors and subcontractors.
- Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
- Scheduled utility service providers according to project timelines.
- Analyzed and evaluated construction bids to select most cost-effective contractors.
- Obtained building and specialty permits from local jurisdictional agencies.
Substitute Teacher, K-12
Belleville East High School
01.2008 - 09.2010
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
Computer Technology Teacher
Ameri-corp
08.2006 - 05.2008
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
- Collaborated with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress.
- Developed project-based assignments, encouraging students to apply their knowledge in real-world situations.
- Mentored students in computer technology, providing individualized support and fostering personal growth.
- Managed classroom effectively, establishing clear expectations and maintaining a respectful learning environment for all students.
- Increased student engagement by utilizing diverse teaching strategies tailored to different learning styles.
- Collaborated with colleagues to develop interdisciplinary curriculum, promoting a comprehensive understanding of subjects for students.
- Implemented hands-on activities to deepen students'' understanding of complex computer technology concepts.
- Assessed student progress through formative and summative evaluations, adjusting instructional methods as needed for improved understanding.
- Used lectures, demonstrations and discussions to instruct students individually and in small groups.
- Tested and evaluated student progress to determine effectiveness and impact of teaching methods, materials and projects.
- Invigilated and graded projects, quizzes and examinations.
- Planned and implemented curriculum to teach up-to-date technology to [Number] students.
- Maintained orderly classroom stocked with appropriate supplies.
- Attended professional development technology courses to increase knowledge base and learn new information.
- Designed appropriate and specialized lesson plans for computer science students.
Nail Technician
Simply Nails
03.1993 - 07.2003
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
- Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
- Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
- Assisted in training new hires on salon procedures, policies, and best practices in nail care services.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Implemented creative marketing strategies to attract new customers to the salon during slow periods or seasonal promotions.
- Participated in local community events as a representative of the salon, showcasing our offerings to potential clientele within the area.
- Cleaned and sanitized tools and equipment before each client.
Furniture Sales Associate
Value City
09.1995 - 06.1997
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.
- Updated customers on scheduled deliveries of furniture to homes.
- Managed inventory levels to ensure adequate stock availability for customer needs while minimizing excess inventory costs.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
Furniture Sales Associate
Peerless Furniture
08.1994 - 09.1995
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Contributed to a positive and welcoming store environment through excellent customer service skills.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Updated customers on scheduled deliveries of furniture to homes.
- Used blueprints to best design furniture layouts for homes and apartments, presenting these layouts to clients for review and approval.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
- Conducted regular follow-ups with customers after their purchase to ensure satisfaction and address any concerns or questions, leading to increased customer loyalty.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Used in-store system to locate inventory and place special orders for customers.
Education
Bachelor of Science - Education
McKendree University
Lebanon, ILAssociate of Arts - Edu
Southwestern Illinois College
Belleville, ILMaster of Arts - Special Eduction
McKendree University
Lebanon, ILSkills
- Customer Service
- Deadline-oriented
- Critical Thinking
- Program Development
- Problem-solving skills
- Time Management
- Teamwork and Collaboration
- Appointment Scheduling
Section name
Make floral arrangements ,wreaths , and graveyard spreads. Candles, paint , houses and canvas in all paint mediums .gardening, and house decorating. All crafts. Refinish furniture using stain, chalk paint (Annie Sloan). and other mediums. I have a portfolio of some of the projects that I have done. show upon request. I have done many canvas paintings in the hundreds. Have refinished bedroom sets, armoire's, Kitchen and dinning room tables. Living room all wood items. Studied the different centauries of furniture and the classics.
I love hands on projects. I am a fast learnier and have a great eye for detail and color theory.
r
Timeline
Package Delivery Driver and Food
Independent Contractor For Amazon. Flex, Uber Eats
03.2019 - Current
Independent Real Estate Project Manager
SJL Design LLC
01.2014 - 09.2014
Substitute Teacher, K-12
Belleville East High School
01.2008 - 09.2010
Computer Technology Teacher
Ameri-corp
08.2006 - 05.2008
Furniture Sales Associate
Value City
09.1995 - 06.1997
Furniture Sales Associate
Peerless Furniture
08.1994 - 09.1995
Nail Technician
Simply Nails
03.1993 - 07.2003
Bachelor of Science - Education
McKendree University
Associate of Arts - Edu
Southwestern Illinois College
Master of Arts - Special Eduction
McKendree University
Similar Profiles
Felipe IreguiFelipe Iregui
Delivery Driver at Amazon Flex, Uber Eats, UberDelivery Driver at Amazon Flex, Uber Eats, Uber
Chico BoutdalathChico Boutdalath
Delivery Driver at Independent Contractor Uber Eats, SenpexDelivery Driver at Independent Contractor Uber Eats, Senpex
Maria Fernanda Pernia RamirezMaria Fernanda Pernia Ramirez
Delivery Driver at Uber Eats, Amazon Flex, and Spark DriverDelivery Driver at Uber Eats, Amazon Flex, and Spark Driver