Lisa Francis
Monroe Center,IL
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
24
24
years of professional experience
Work History
Shipping and Receiving Coordinator
PBC Linear
10.2022 - Current
- Streamlined shipping processes by implementing efficient organizational systems, reducing order processing time.
- Enhanced receiving accuracy by closely monitoring incoming shipments and promptly reporting discrepancies.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Collaborated with cross-functional teams to address any shipping or receiving issues, fostering strong working relationships.
- Trained new employees on company protocols and best practices, contributing to overall team efficiency and cohesion.
- Improved warehouse safety by enforcing strict adherence to company guidelines and conducting regular inspections of equipment and workspaces.
- Monitored supply levels for packaging materials and coordinated replenishment orders as needed, avoiding delays in the shipping process.
- Developed custom packing solutions for unique or delicate items, preventing damage during transit and increasing customer satisfaction rates.
- Maximized space utilization within the warehouse through strategic storage planning and organization techniques, reducing clutter and improving workflow efficiency.
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Met or exceeded production goals and objectives by following strict procedures.
Manager
J&L Grub And Pub
06.2020 - 08.2021
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Ran all day to day Operation
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
- Actively participated in ongoing customer service programs to build sales and rapport in community.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Carefully interviewed, selected, trained and supervised staff.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Correctly calculated inventory and ordered appropriate supplies.
Dispatcher
A To Z Towing Inc.
08.2019 - 06.2020
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing and tracking of 15 fleet vehicles.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Evaluated and adjusted over 15 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Went [Number] days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Processed orders, ran bulk pick sheets, processed and printed invoices and created daily shipping logs.
- Closely monitored dispatch board to triage and prioritize over 100 daily calls.
- Sent out Multiple drivers to assist on police accident calls based on locations, needs and severity of scene.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored flow of paperwork and directed information to appropriate departments.
- Coordinated repairs to vehicles to maintain fleet operations.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation and assigned personnel.
Branch Manager
Straight Shot Express
01.2010 - 06.2019
- Boosted branch sales by developing and deepening customer loyalty through excellent customer service
- Increased monthly staff retention rate after implementing new training programs.
- Motivated workers to exceptional performance through implementation of new strategies.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Worked closely with personnel, customers and contractors to resolve problems.
- Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked closely with office personal to maintain optimum levels of communication to effectively and efficiently complete projects.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Responded to over 150 daily caller requests with information about assistance and timeframes
- Coordinated repairs to vehicles to maintain fleet operations
- Optimized processes and supervised 25 employees
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods
- Entered shipping information into computer system and estimated freight and postal rates
- Advised clients on transportation and payment methods
- Negotiated and arranged transport of goods with shipping or freight companies
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups
- Created documents of load plans, cargo cleanliness inspections and transportation processes
- Determined method of shipment and prepared bills of lading, invoices and other shipping documents
- Used coordination and planning skills to achieve results according to schedule
- Maintained energy and enthusiasm in fast-paced environment
- Used Microsoft Word and other software tools to create documents and other communications
- Carried out day-day-day duties accurately and efficiently
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Dispatcher
A To Z Towing Inc
02.2000 - 11.2012
- Maintained updated and detailed records of calls in physical and electronic database.
- Improved operations through consistent hard work and dedication.
- Dispatched vehicles for completion of private tows, breakdowns, and law enforcement.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Answered roadside assistance calls for tows and other vehicle support.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Entered title and vehicle information into database.
- Contacted IL Motor Vehicle Department to determine status of pending titles.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Received and processed paperwork for titles
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize Salvage titles for disposable of abandoned vehicles.
- Evaluated and adjusted over 100 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Increased area coverage by 100% through effective scheduling and detailed location monitoring.
- Closely monitored dispatch board to triage and prioritize over 200 daily calls.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Directed dispatching, routing and tracking of fleet vehicles.
- Answered customer inquiries regarding shipments and provided updates on package arrival.
Education
GED -
Illinois Board of Education
Rockford, IL01.2012
Skills
- Strategic planning
- Staff Management
- Policies and procedures
- Negotiation
- Project Management
- Verbal and written communication
- Schedule optimization
- Repair Scheduling
- Work Order Preparations
- Customer File Maintenance
- Deadline-oriented
- Transportation management systems
- Stress Tolerance
- Strong Communication Skills
- Geographical awareness
- Route Planning
- Tracking tasks
- Customer Relations
- Telephone Etiquette
- Trucking dispatching
- Warehousing environments
- Freight Forwarding
- Service Vehicle Dispatch
- Self Motivation
- Teamwork and Collaboration
- Verifying coverage
Timeline
Shipping and Receiving Coordinator
PBC Linear
10.2022 - Current
Manager
J&L Grub And Pub
06.2020 - 08.2021
Dispatcher
A To Z Towing Inc.
08.2019 - 06.2020
Branch Manager
Straight Shot Express
01.2010 - 06.2019
Dispatcher
A To Z Towing Inc
02.2000 - 11.2012
GED -
Illinois Board of Education
Similar Profiles
Jose De La PazJose De La Paz
Receiving Coordinator at PBC LinearReceiving Coordinator at PBC Linear
Ryan HEINERyan HEINE
Industrial Maintenance Technician L3 at PBC LinearIndustrial Maintenance Technician L3 at PBC Linear
Dave LittleDave Little
Janitor at PBC LinearJanitor at PBC Linear