Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Francis

Summary

A licensed and established Hair Stylist with more than 30 years of experience in the state of Texas; creating an experience for clients by providing a clean and professional environment with good customer service and hair care needs for a variety of women, children and men. Passionate,conversational and energetic with expertise in fostering client loyalty to drive revenue. Open to learning new skills and techniques, while at the same time, having a strong ability to listen and communicate effectively.



Overview

13
13
years of professional experience

Work History

Master Hairstylist

Dolche Luna Salon & Spa
01.2024 - Current
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Collaborated with fellow stylists to create a welcoming and professional atmosphere, fostering positive client relationships.
  • Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
  • Achieved consistent client satisfaction with expert application of hair extensions for added volume or lengthening effects.
  • Performed precision haircuts, relaxers, color, hair extensions and customized wigs for diverse clientele, resulting in high levels of customer retention
  • Utilized social media platforms for promotion of salon services, attracting new clientele through engaging visual content showcasing completed styles.
  • Maintained high number of return customers through precision cutting, hair extensions and wig making.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Demonstrated thorough knowledge of all salon products and services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Developed loyal following of clients by providing high-quality services.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Provided attentive customer service throughout each appointment, addressing any concerns or questions related to hair care maintenance or styling tips post-service completion.

Hair Stylist / Independent Business Owner

Ovation Salon Suites
05.2022 - 10.2023
  • Executed a variety of hair style techniques, including curling, conditioning, bleaching, permanent waving, tinting, and straightening hair.
  • Examined hair texture and condition to determine appropriate treatments to suit customer appearance and fashion choices.
  • Up selling salon products and services to meet and exceed sales targets.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Distributed business cards outside of salon to generate new business.
  • Organized sales area and work station to showcase products and boost sales.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Educated clients about products and self-maintenance for healthy hair based on client preference.
  • Used social media platforms to promote salon and services.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.

Hair Stylist / Independent Business Owner

Salon Society Suites
11.2017 - 02.2020


  • Straightening, styling, cutting, coloring, and weaving hair with chemical solutions.
  • Using fingers, combs, barber scissors, and other accessories.
  • Studying a clients facial features and then advising them on the best hair style.
  • Keeping salon equipment safe and clean at all times.
  • Educating clients on products which lead to sales and client satisfaction .
  • Supporting other salon members with their duties.
  • Handling all monies and transactions that occur throughout the day.
  • Directed strategic initiatives to achieve client satisfaction.
  • Implemented technical skills to enhance employee customer service.
  • Increased profits by developing, initiating, and managing the salon suite.

Hair Stylist / Independent Business Owner

J. Alexanders Salon Suites
04.2012 - 11.2017
  • Set up workstation and treatment room with necessary products, equipment and supplies.
  • Promptly fielded all incoming calls and scheduled appointments.
  • Created and submitted weekly advertisements to promote salon services and products.
  • Completed continuing education and training to stay up to date with new trends and techniques.
  • Used state-of-the-art techniques in cutting, styling, coloring, bleaching, and permanent waving.
  • Developed new hair styling techniques using creativity and knowledge of the latest trends.
  • Kept current on hair products and their chemical composition, structure and properties.
  • Trained new hair stylists and assistants.
  • Operated cash register and credit card machine to receive payments from customers.
  • Conducted inventory and maintained a complete stock of hair care products to supply the customers and promote sales.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, and assisted in recruiting, hiring and training of team members.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Prepared bank deposits and handled business sales, returns, and transaction reports.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
  • Learned and remained updated on statutory requirements and regulations.

Hair Stylist / Independent Consultant / Owner

Artistic Stylist Lounge
05.2015 - Current
  • Certified MasterCutter at SuperCuts.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Researched and evaluated current and potential products used by service staff.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Excellent communication skills, both verbal and written.
  • Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
  • Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Mentored dancers and models in the entertainment industry; private classes that build self-esteem and confidence. Classes included techniques for applying makeup.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Provided constructive feedback from choreographers, photographers, and videographers in regards to hair and makeup.
  • Fostered strong relationships and building a network through consistent communication and collaboration.

Education

Advanced Training For Licensed Cosmetologist

Dudley Beauty College-Charlotte
Charlotte, NC

Hair Cutting And Barbering

Super Cuts
Irving Texas
2015

Cosmetology License - Cosmetology

Cosmetology Career Center
Dallas, TX
04.1992

Skills

  • Exceptional people skills
  • Outstanding customer service
  • Self motivated
  • Attention to detail
  • Highly creative capabilities
  • Exceptional Interpersonal Skills
  • Professional Demeanor
  • Operations Management
  • Adaptable
  • Makeup Artistry
  • Accepts Direction and Coaching Graciously
  • Exceptional Communicator
  • Production Support
  • Can-Do Attitude
  • Collaborative Mindset
  • Salon Management
  • Client Consultation
  • Social Media Promotion
  • Strategic Decision-Making
  • Incident Response
  • Vendor Relationship Management
  • Work Planning and Prioritization
  • Staff Hiring
  • Customer Relations
  • Attention to Detail
  • Staffing Oversight
  • Team Collaboration and Leadership
  • Social Media Marketing
  • Strategic Planning
  • Project Management
  • Staff Management

Timeline

Master Hairstylist

Dolche Luna Salon & Spa
01.2024 - Current

Hair Stylist / Independent Business Owner

Ovation Salon Suites
05.2022 - 10.2023

Hair Stylist / Independent Business Owner

Salon Society Suites
11.2017 - 02.2020

Hair Stylist / Independent Consultant / Owner

Artistic Stylist Lounge
05.2015 - Current

Hair Stylist / Independent Business Owner

J. Alexanders Salon Suites
04.2012 - 11.2017

Advanced Training For Licensed Cosmetologist

Dudley Beauty College-Charlotte

Hair Cutting And Barbering

Super Cuts

Cosmetology License - Cosmetology

Cosmetology Career Center

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Lisa Francis