Lisa Frank
Austell,GA
Summary
Results-driven professional with expertise in eCommerce, customer service, and digital marketing. Skilled in business operations, data analysis, and conflict resolution, with a strong focus on fostering positive client relationships.
Overview
20
20
years of professional experience
Work History
Online Store Owner
The 139 Group
07.2017 - Current
- Proficient in digital marketing, including SEO, SEM, email marketing, and PPC campaigns
- Demonstrate strong customer service skills by effectively handling inquiries and complaints
- Analyze sales data and customer behavior to drive business decisions and improve performance
- Manage inventory levels and product listings to optimize sales and customer satisfaction
- Negotiate successfully with suppliers and partners to secure favorable terms
Women's Servant Leader
Life Center Church
03.2010 - Current
- Organize church events and programs, demonstrating strong event planning skills
- Guide and mentor others, showcasing leadership abilities
- Mediate disputes and resolved conflicts effectively, ensuring a harmonious environment
- Provide counseling and support, utilizing strong listening skills
Daycare Owner
In His Hands Childcare
02.2010 - 06.2017
- Apply knowledge of child development to support growth stages and developmental milestones
- Ensure regulatory compliance with local licensing requirements and health and safety regulations
- Develop engaging and age-appropriate curricula for children to enhance learning experiences
- Enhanced parent satisfaction through open communication channels and regular updates on child progress.
- Developed curriculum for various age groups, ensuring appropriate educational and recreational activities.
Client Services Representative
Consumer Credit Counseling
01.2007 - 12.2009
- Collaborate effectively with colleagues, financial institutions, and stakeholders to support client needs
- Communicate clearly with clients to assess financial situations and provide tailored counseling
- Negotiate with creditors on behalf of clients, achieving outcomes that alleviated financial stress
- Delivered exceptional customer service by actively listening to concerns and promptly addressing them.
- Enhanced client satisfaction by providing timely and accurate information on products and services.
- Manage a portfolio of high-value clients, ensuring their needs were met and fostering long-term relationships.
Debt Recovery Specialist
Consumer Portfolio Services
01.2005 - 03.2007
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Collaborated with legal teams to initiate appropriate collection actions when necessary, including garnishments, liens, or litigation proceedings to recover funds owed.
- Ensured compliance with federal and state regulations in all debt collection activities to maintain the company''s reputation and legal standing.
- Maximized revenue generation through consistent follow-up on accounts, applying persistence and professional communication skills to secure payments from unresponsive debtors.
Education
Diploma -
Highland Park High School
Topeka, KS05.1991
Skills
- Customer Service & Sales
- Digital Marketing
- Inventory Management
- Business Management
- Conflict Resolution
- Microsoft Outlook
- Effective Communication
- Early Childhood Development
- Data Entry
- Store operations
- Financial tracking
- E-commerce management
- Negotiation
- Marketing
- Administrative oversight
- Consulting
- Team leadership
Volunteer Experience
Women's Servant Leader, Life Center Church, Dunwoody, GA, 03/01/10, Present, Organized church events and programs, demonstrating strong event planning skills., Guided and mentored others, showcasing leadership abilities., Mediated disputes and resolved conflicts effectively, ensuring a harmonious environment., Provided counseling and support, utilizing strong listening skills.
Timeline
Online Store Owner
The 139 Group
07.2017 - Current
Women's Servant Leader
Life Center Church
03.2010 - Current
Daycare Owner
In His Hands Childcare
02.2010 - 06.2017
Client Services Representative
Consumer Credit Counseling
01.2007 - 12.2009
Debt Recovery Specialist
Consumer Portfolio Services
01.2005 - 03.2007
Diploma -
Highland Park High School
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