Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Frazier

Rockville,IN

Summary

Dynamic Customer Sales Representative with a proven track record at Neva's Antiques and Collectibles, excelling in relationship building and complaint resolution. Recognized for enhancing customer satisfaction and achieving sales targets through effective communication and upselling strategies. Skilled in cash handling and dedicated to fostering long-term client loyalty.

Overview

18
18
years of professional experience

Work History

Customer Sales Representative

Neva's Antiques and Collectibles
05.2007 - Current
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Emphasized product specifications to meet customer needs.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Assisted call-in customers with questions and orders.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
  • Implemented cross-selling strategies during client interactions leading to increased sales revenue from existing customers.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Built relationships with customers and community to promote long term business growth.
  • Maintained current knowledge of evolving changes in marketplace.
  • Negotiated prices, terms of sales and service agreements.
  • Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.

In Home Healthcare

Privet Cilent
06.2020 - 12.2022

Sales representative for the business also I do inventory on items that are needed to run the store. Also helping customers find items that they need. Also do display windows for the store for seasonal and holidays. Also do daily deposit slips and deposits for the store.

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Developed strong rapport with patients and families, fostering trusting relationships for optimal care.
  • Supported patients in achieving personal goals related to health improvement or maintenance.
  • Performed light housekeeping duties to maintain a clean, safe, and comfortable environment for the patient''s wellbeing.
  • Maintained detailed documentation of patient progress, treatments provided, and any concerns or changes observed.
  • Enhanced patient comfort by providing compassionate and attentive care in their homes.
  • Managed medication schedules, ensuring proper administration and adherence to doctor''s orders.
  • Encouraged healthy habits in patients through meal planning assistance and nutritional guidance.
  • Implemented safety measures such as fall prevention strategies to ensure patient well-being at all times.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.

Education

Associate's Degree - Medical Assistant

Indiana Business College
Terre Haute Indiana
06.2005

Certificate Of Completion - Two Courses of Criminology

ISU
Terre Haute Indiana
05.2002

Graduated 1982 Diploma - Accounting General Business Math And Art

Rockville High School
Rockville In
06.1982

Skills

  • Patience and resilience
  • Market awareness
  • Company policies
  • Cash handling
  • Complaint resolution
  • Salesmanship
  • Product knowledge
  • Goal-oriented mindset
  • Payment processing
  • Inbound call management
  • Processing payments
  • Excellent communication
  • Opening and closing procedures
  • Multitasking Abilities
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Customer satisfaction
  • Organizational skills
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Relationship building

Timeline

In Home Healthcare

Privet Cilent
06.2020 - 12.2022

Customer Sales Representative

Neva's Antiques and Collectibles
05.2007 - Current

Associate's Degree - Medical Assistant

Indiana Business College

Certificate Of Completion - Two Courses of Criminology

ISU

Graduated 1982 Diploma - Accounting General Business Math And Art

Rockville High School