Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Frazier

Houston

Summary

Expertise in document verification and customer service. Proven track record in managing high volumes of calls ensuring compliance and securing sensitive information. Strong organizational skills and empathetic communication fostered client trust and loyalty, driving positive outcomes in challenging situations.

Overview

17
17
years of professional experience

Work History

Financial Clearance Specialist

Ensemble
09.2024 - 01.2025
  • Efficiently managed a high volume of clearance cases simultaneously while maintaining attention to detail and accuracy.
  • Maintained strict confidentiality protocols while handling sensitive data, ensuring compliance with security regulations.
  • Ensured accurate documentation for swift issuance of clearances, leading to a higher success rate in approvals.
  • Assisted clients in resolving any discrepancies found in their background checks or applications, preventing delays or denials of clearances.

Customer Service Representative

Tsicorp
03.2023 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Patient Support Specialist

Millennia
10.2020 - 02.2023
  • Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
  • Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
  • Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions when necessary.
  • Improved patient communication by developing informational materials on treatment options and procedures.

Administrative Assistant

Chicago Bridge & Iron
05.2016 - 08.2019
  • Increased accuracy in document management by maintaining an organized filing system for man power , tracking timekeeping reports for correct cost codes on labor.
  • Expedited Superintendents as well as new hires too and from the office and field when needed.
  • Increased cost savings with diligent expense tracking and prompt identification of discrepancies or overcharges on invoices.

Area Supervisor

First Cash Advance
11.2007 - 10.2015
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.


  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.

Education

Vidor High School
Vidor, TX

Skills

  • Document verification
  • Customer service
  • Record management
  • Security clearance expertise
  • Organization skills

Timeline

Financial Clearance Specialist

Ensemble
09.2024 - 01.2025

Customer Service Representative

Tsicorp
03.2023 - 08.2024

Patient Support Specialist

Millennia
10.2020 - 02.2023

Administrative Assistant

Chicago Bridge & Iron
05.2016 - 08.2019

Area Supervisor

First Cash Advance
11.2007 - 10.2015

Vidor High School

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