LISA FREDERICK
Brooklyn,NY
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epic, Cerner,and Eagle. Professional who provides leadership and strategic business skills in meeting the needs of any professional settings. An excellent communicator, relationship builder and team player that is able to effectively interface with customers, peers, senior and subordinates staff members.
Overview
17
17
years of professional experience
Work History
Radiology Receptionist/ Call Center Specialist
NewYork Presbyterian Brooklyn Methodist Hospital
11.2017 - 11.2023
- Assisted affiliated and non affiliated physicians offices by performing multiple administrative and clerical tasks
- Supported radiologists in their daily tasks by effectively coordinating patient schedules to optimize department workflow.
- Participated in regular staff meetings to discuss process improvements while maintaining compliance with industry standards and regulations.
- Received and routed laboratory results to correct clinical staff members.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Developed strong rapport with patients through empathetic listening and clear communication of medical procedures and policies.
- Registered and verified patient records before triage with most up-to-date information.
- Cultivated positive work atmosphere by consistently demonstrating professionalism, teamwork, and adaptability in various situations.
- Facilitated efficient interdepartmental communication, resulting in smooth coordination between radiologists, technicians, and other medical staff members.
- Streamlined front office operations for improved patient flow and reduced wait times.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Enhanced overall practice efficiency by cross-training on multiple job roles within department to provide coverage during staffing shortages or high-volume periods.
- Accurately recorded patient demographics, histories, referral sources, insurances information into electronic health records system to ensure proper documentation.
- Exceeded customer service expectations with prompt response times on inquiries about billing concerns or upcoming appointments.
- Assisted patients with insurance forms, ensuring accurate information was provided for seamless billing processes.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Improved patient communication by promptly answering phone calls and providing relevant information regarding appointments and procedures.
- Facilitated smooth check-in process for patients by verifying insurance eligibility prior to scheduled appointments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Strengthened communication skills through regular interactions with others.
- Worked well in team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Answered phone calls and messages for Radiology department scheduling appointments, and handling patient inquiries.
Chemical Specialist E4
NEW YORK NATIONAL GUARD
02.2010 - 01.2020
- Assist in establishment of CBRN defense measures
- Provided training advice and supervision regarding CBRN equipment and operations
- Train military and civilian personnel on CBRN response and operations
- Operate and maintain CBRN detection and decontamination equipment
- Serve on biological integrated detection teams for us ARMY.
- Assisted with preparation of technical reports, data presentation, and protocols.
- Facilitated training sessions for new hires, ensuring smooth onboarding process and equipping them with necessary skills to excel in their roles.
- Developed strong communication and organizational skills through working on group projects.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to develop and implement creative solutions to complex problems.
Sale Representative- Commissioned Sales
T-MOBILE USA
06.2011 - 11.2015
- Assist customers with technical issues
- Creating monthly action plan to meet sales quotas
- Assist customers with purchases and upgrades daily
- Working with sales team to effectively bring in small business accounts monthly
- Ran requested laboratory tests as needed.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Campaign Petitioner/ Office Assistant
CONGRESSIONAL OFFICE FOR YVETTE CLARK
06.2006 - 09.2007
- Interacted with voters and constituents in congressional area
- Engaged residents of congressional area regarding campaign goals in effort to obtain support
- Assisted campaign by soliciting volunteers
- Organized schedules for volunteers to aid in campaign efforts.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Bachelor of Science - Nursing
Long Island University
Brooklyn, NYA.O.S. - Medical Assisting
Mandl School: College of Allied Health
New York, NY01.2009
Skills
- Claim Forms
- Staff Leadership
- CPT Coding
- Clinical Support
- Epic Systems
- Heart saver First Aid CPR AED (First Aid CPR AED)
- Patient Health Information Access
- Calendar and Appointment Management
- Organization and Time Management
- HIPAA Compliance
- Medical Records Verification
- EHR Software
- Patient confidentiality
- Insurance Verification
- Customer Service
- Appointment Scheduling
- Problem-Solving
- Medical Terminology
- Patient interviewing
- Computer Proficiency
- Electronic Record keeping
- Conflict Resolution
- Team building expertise
- Handling Complaints
- Microsoft Office
- Event Coordination
- Discipline and Focus
- Military Law
- Teamwork and Loyalty
- Training Management
- Crew Leadership
- Surveillance monitoring
- Analytical Thinking
- Customer Relations
- PPE use
References
Furnished Upon Request
Timeline
Radiology Receptionist/ Call Center Specialist
NewYork Presbyterian Brooklyn Methodist Hospital
11.2017 - 11.2023
Sale Representative- Commissioned Sales
T-MOBILE USA
06.2011 - 11.2015
Chemical Specialist E4
NEW YORK NATIONAL GUARD
02.2010 - 01.2020
Campaign Petitioner/ Office Assistant
CONGRESSIONAL OFFICE FOR YVETTE CLARK
06.2006 - 09.2007
Bachelor of Science - Nursing
Long Island University
A.O.S. - Medical Assisting
Mandl School: College of Allied Health
Similar Profiles
Amanda RussoAmanda Russo
Student Nurse Preceptorship - (Medical-Surgical Unit Infill 5) at NewYork-Presbyterian Brooklyn Methodist HospitalStudent Nurse Preceptorship - (Medical-Surgical Unit Infill 5) at NewYork-Presbyterian Brooklyn Methodist Hospital
Rosemarie BonillaRosemarie Bonilla
Administrative Assistant at NewYork-Presbyterian Brooklyn Methodist HospitalAdministrative Assistant at NewYork-Presbyterian Brooklyn Methodist Hospital
Rosemarie BonillaRosemarie Bonilla
Administrative Assistant at NewYork-Presbyterian Brooklyn Methodist HospitalAdministrative Assistant at NewYork-Presbyterian Brooklyn Methodist Hospital
Rose MednardRose Mednard
Senior Manager, Ecommerce at John VarvatosSenior Manager, Ecommerce at John Varvatos
Bainadel MetellusBainadel Metellus
Security Officer at Food Bazaar SupermarketSecurity Officer at Food Bazaar Supermarket