Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Frederikesn

Montgomery,AL

Summary

Accomplished Director of Operations at Venturist, Inc., with a proven track record in enhancing operational efficiency and workforce planning. Skilled in leadership training and operations management, I've successfully reduced employee turnover by fostering teamwork and collaboration. Leveraging business management acumen and customer service excellence, I consistently achieve and surpass goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

36
36
years of professional experience

Work History

Director of Operations

Venturist, Inc.
06.2005 - Current
  • Bookkeeper for several LLCS, Corporations, and Non-profits
  • Established LLCs, Dissolved LLCs and Created Non-profits
  • Prepare & Manage Logistics for Client Engagements
  • Event Planning
  • Creating and Maintaining Websites
  • Manage Systems Award Management
  • Create and Edit Videos
  • Schedule Planning
  • Marketing/Sales
  • Shipping and Receiving

Area Supervisor

McDonalds
06.1999 - 05.2005
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.

Teller

First Union National Bank
01.1998 - 05.1999
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.

Store Manager

Eckerd Drugs
01.1997 - 01.1998
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Area Supervisor

McDonalds Corporation
07.1988 - 02.1997
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
  • Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
  • Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Planned sequence of operations and established schedule.
  • Increased customer satisfaction with enhanced staff training and regular performance evaluations.

Education

High School Diploma -

Corry Area High School
Corry, PA
06.1986

Skills

  • Business Management
  • Cost Control
  • Leadership training
  • Workforce Planning
  • Performance Analysis
  • Schedule oversight
  • Operations Management
  • Teamwork and Collaboration
  • Decision-Making
  • Customer Service
  • Relationship Building

Timeline

Director of Operations

Venturist, Inc.
06.2005 - Current

Area Supervisor

McDonalds
06.1999 - 05.2005

Teller

First Union National Bank
01.1998 - 05.1999

Store Manager

Eckerd Drugs
01.1997 - 01.1998

Area Supervisor

McDonalds Corporation
07.1988 - 02.1997

High School Diploma -

Corry Area High School

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Lisa Frederikesn