Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Freeman

Lisa Freeman

Lumber Bridge,NC

Summary

Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work.

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.

Overview

25
25
years of professional experience

Work History

Caretaker

Carolyn Markham
03.2020 - 03.2023
  • Recorded temperature, blood pressure, pulse, or respiration rate
  • Planned, prepared, and served meals
  • Entertained, conversed, and read aloud to keep patients mentally alert.
  • Turned and positioned bedbound patient to prevent bedsores and maintain comfort levels.
  • Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Maintained clean, safe, and well-organized patient environment.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

Customer Service Representative

Time Financing Service
12.2007 - 12.2013
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered prompt service to prioritize customer needs.
  • Answered constant flow of customer calls with minimal wait time
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Trained new personnel regarding company operations, policies and services.
  • Updated account information to maintain customer records
  • Exhibited high energy and professionalism when dealing with customers
  • Handled customer inquiries and suggestions courteously and professionally.
  • loan processor
  • daily deposits
  • weekly, monthly and yearly reports

Delivery Driver

Airborne Express
01.2003 - 07.2007
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • delivered packages to businesses and customers homes

Department Secretary

Kelly Springfield
09.1998 - 07.2003
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Performed research to collect and record industry data.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Responded to inquiries from callers seeking information.
  • Completed accounting functions such as payroll and expense tracking.

Education

High School Diploma -

South View High School
Hope Mills, NC
06.1997

Skills

  • Grooming Assistance
  • Meal Planning and Preparation
  • Dietary Needs
  • Housekeeping Support
  • Medication Distribution
  • Grocery Shopping
  • Household Tasks
  • Employee Timesheet Processing
  • Clerical Support
  • Office Supplies and Inventory
  • Digital Recordkeeping
  • Report Preparation
  • Multi-Line Telephone Systems
  • Administrative Procedures
  • Customer Relations and Communications
  • Cash Drawer Management
  • Accounting and Bookkeeping
  • Administer Payroll
  • Computers and Technology

Timeline

Caretaker

Carolyn Markham
03.2020 - 03.2023

Customer Service Representative

Time Financing Service
12.2007 - 12.2013

Delivery Driver

Airborne Express
01.2003 - 07.2007

Department Secretary

Kelly Springfield
09.1998 - 07.2003

High School Diploma -

South View High School

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Lisa Freeman