Lisa Friday
Coatesville,PA
Summary
Experienced HR professional with strong expertise in employee relations, conflict resolution, and organizational development. Proven track record of fostering positive workplace environments through effective communication, problem-solving, and team collaboration. Highly adaptable, results-driven, and reliable in addressing evolving business needs. Skilled in performance management, policy implementation, and employee engagement strategies.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Associate Relations Manager
AMERIHEALTH CARITAS
08.2022 - Current
- Monitor and enforce company policies and procedures to determine compliance with applicable laws and regulations.
- Organize and facilitate associate focus groups to gather valuable insights into employee sentiment and engagement levels.
- Conducted thorough investigations into allegations of misconduct or policy violations, ensuring fair outcomes for all parties involved.
- Facilitate communication and collaboration with associates and management to encourage teamwork and rapport.
- .Collaborates with other HR Centers of Excellence to resolve Associate Relations issues.
- Evaluates and updates company policies regularly to ensure compliance with organization changes, changes in labor laws or industry best practices.
- Developed strong relationships with department leaders, enabling open communication channels for addressing employee concerns swiftly and effectively.
- Provided guidance to management on navigating complex associate issues.
- Instructed leaders on appropriate employee corrective steps.
Sr. Employee Relations Specialist
CHRISTIANA CARE HEALTH SYSTEM
05.2015 - 08.2022
- Partnered with all levels of management and provide guidance on performance management, discipline, and other ER-related functions
- Interpreted and gave guidance regarding HR policies and legal and compliance matters to ensure fair and consistent application
- Counseled and advised on administering employment laws including federal and state labor laws
- Coached and consulted with management on issues affecting morale, performance, development, and organization effectiveness, to determine root cause and recommend appropriate next steps
- Reviewed and assisted managers in drafting corrective action, performance improvement plans, and termination documentation as required
- Conducted accurate and timely workplace investigations, including sexual harassment and discrimination allegations
- Represented the organization at EEOC, DOL, and Unemployment hearings
- Created and facilitated sexual harassment, discrimination, and other employee relations training
- Trained and mentored new Employee Relations Specialists
Employee Relations Manager
WESTON SOLUTIONS, INC.
10.2001 - 05.2015
- Addressed employee relations issues, such as harassment allegations, work complaints, or other employee concerns
- Conducted investigations on policy violations including sexual harassment and discrimination and provided appropriate recommendation
- Interpreted and explained human resources policies, procedures, laws, standards, or regulations
- Provided management with coaching and training related to interviewing, performance appraisals, counseling techniques, policies, harassment and discrimination, and documentation of performance issues
- Represented the company at all EEOC Hearings
- Analyzed employment-related data and prepared required reports
- Conducted exit interviews and ensured that necessary employment termination paperwork was completed
- Developed and implemented recruiting strategies to meet current or anticipated staffing needs
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, social media, or employee referrals
- Interviewed job applicants to obtain information on work history, training, education, and job skills
- Maintained current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and State and Federal Employment laws (FMLA/ADA/EEO)
- Researched and stayed current on all Federal, State, and Local Employment laws to ensure that the organization's offices complied
- Coordinated H1-B Visas, TN Visas, Student Visas, and Green Card processing
- Wrote Affirmative Action Plans (AAP) for7+ offices to ensure compliance with the OFCCP’s Executive Order11246
- Developed and Managed Background Checking policies and procedures
- Created a web-based recruitment tool for identifying qualified candidates
- This resulted in a more effective way of recruiting specialized employees and reducing the number of days to hire
- Managed a team of 3 employees
Education
MASTER’S DEGREE - LEGAL STUDIES /HR COMPLIANCE
DREXEL UNIVERSITY
Philadelphia, PA01.2019
BACHELOR’S DEGREE - ORGANIZATION DYNAMICS
IMMACULATA UNIVERSITY
Immaculata, PA01.2000
Skills
- Interpersonal
- Conflict Resolution
- Team leadership
- Decision-making
- Microsoft Office Suite
- Peoplesoft
- Workday
- Laborsoft
Accomplishments
- Collaborated with a team of 8 in the development of an Associate Relations Tracking System, This system enables trend identification and AR consistency,
- Created and facilitated sexual harassment, discrimination, and other employee relations training.
- Created a web-based recruitment tool for identifying qualified candidates. This resulted in a more effective way of recruiting specialized employees and reducing the number of days to hire.
- Served as a mentor and trainer for AR/ER new hires
Affiliations
SOCIETY OF HUMAN RESOURCE MANAGEMENT (SHRM)
Certification
- Society for Human Resource Management Certified Professional (SHRM-CP) - Society for Human Resource Management.
- Professional in Human Resources (PHR) - HR Certification Institute.
- Certificate in Human Resource Management - Villanova University
Timeline
Associate Relations Manager
AMERIHEALTH CARITAS
08.2022 - Current
Sr. Employee Relations Specialist
CHRISTIANA CARE HEALTH SYSTEM
05.2015 - 08.2022
Employee Relations Manager
WESTON SOLUTIONS, INC.
10.2001 - 05.2015
- Society for Human Resource Management Certified Professional (SHRM-CP) - Society for Human Resource Management.
- Professional in Human Resources (PHR) - HR Certification Institute.
- Certificate in Human Resource Management - Villanova University
MASTER’S DEGREE - LEGAL STUDIES /HR COMPLIANCE
DREXEL UNIVERSITY
BACHELOR’S DEGREE - ORGANIZATION DYNAMICS
IMMACULATA UNIVERSITY
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