Lisa Fuentes

Position Purpose:

Operated equipment and inspected packaged cup line products during case packaging operations. Complete changeovers by cleaning, emptying trays and tubs, and assisting where needed. Other duties may be assigned. Work with Leaders and fellow partners to ensure Food Safety and Partner Safety.

Understand and execute standard operating procedures relative to position. Perform all PCP and CCP checks required for position. Follow reaction plan for Food Safety, Food Quality and customer requirement outages and by contacting TA/TL.

Essential Functions:

Follow Good Manufacturing Practices and good housekeeping guidelines. Follow safety guidelines, wear designated Personal Protective Equipment, and meet OSHA safety requirements.

Must be able to identify and understand customer requirements.

Load packaging material into the packaging system, either automatic or manual by-pass.

Input and change case packaging codes per production order instructions.

Loads tape and/or glue into box closing systems.

Assist in color, size and style changes, remove product, empty trays and tubs and assist in cleanup of equipment.

Maintain Process Control Points, record data accordingly. Responsible for performing basic quality assurance functions.

• Coordinated team activities to achieve operational goals and improve workflow efficiency.
• Mentored junior staff, fostering a collaborative environment and enhancing team performance.
• Implemented process improvements that streamlined daily operations and increased productivity.
• Developed training materials to onboard new employees, ensuring consistency in procedures.
• Oversaw scheduling and resource allocation to optimize team performance and meet deadlines.
• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
• Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
• Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
• Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
• Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
• Identified and corrected deficient performance and behaviors to achieve maximum productivity.
• Streamlined communication within the team for better collaboration and decisionmaking.

• Developed and implemented operational strategies to enhance restaurant efficiency and streamline workflows.
• Managed inventory control systems, reducing waste and optimizing supply chain processes.
• Trained and mentored new staff on service standards, menu knowledge, and health regulations.
• Coordinated weekly staff schedules to ensure optimal coverage during peak hours.
• Analyzed customer feedback to identify areas for improvement in dining experience and service quality.
• Oversaw compliance with health and safety regulations, maintaining a clean and safe environment for patrons and staff.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.