Patient Care Advocate
Access Community Health Network
2024 - 2025
- Engaged with local pharmacies to facilitate timely prescription refills and mitigate medication therapy interruptions.
- Engaged with patients compassionately, enhancing trust and rapport within diverse communities.
- Facilitated enhanced patient satisfaction by actively resolving concerns and articulating treatment plans with clarity and empathy.
- Investigated and rectified communication and billing challenges to maintain high-quality service standards.
- Developed and executed programs aimed at improving patient experience, contributing to higher satisfaction scores.
- Managed the referral process to specialists, promoting uninterrupted care for patients facing complex medical challenges.
- Implemented strict protocols for safeguarding patient data and conditions, reinforcing trust in healthcare services.
- Evaluated care activities and initiated timely interventions to resolve emerging challenges.
- Conducted consultations with patients and families to assess care needs and establish actionable plans for ongoing treatment.
- Nurtured a supportive atmosphere for patients and families, promoting resilience and comfort in challenging situations.
- Monitored patient care steps and initiated timely modifications to ensure optimal outcomes.
- Coordinated services for disabled clients, focusing on fostering independence and ensuring well-being.
- Compiled detailed documentation of patient interactions and hospital care actions to facilitate accurate medical reporting.
- Oversaw organization and sanitation of patient spaces to enhance overall care quality.
- Exhibited poise in high-stress environments, addressing and managing difficult scenarios.
- Monitored compliance with document protocols, safeguarding confidentiality of sensitive patient information.