LISA GABELL
Dickson ,TN
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. As well as very detail-oriented Closing Coordinator knowledgeable about closing documents, title searches and disbursements. Career history completing multiple closings simultaneously under tight timelines. Excellent relationship-building and project management skills gained during 4+ years of related experience.
Overview
12
12
years of professional experience
Work History
YPLAY Coordinator
Dickson County Family YMCA
08.2022 - Current
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
- Mentored team members to foster professional growth and enhance overall staff performance.
- Engaged with parents and families to build positive relationships for children to thrive.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Boosted parent satisfaction through consistent communication regarding their child's progress and achievements.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
Closing Coordinator
Dickson Title, LLC
03.2020 - 01.2024
- Enhanced closing efficiency by meticulously reviewing and verifying all documentation related to property transactions.
- Streamlined the closing process for clients by coordinating with multiple parties, including lenders, attorneys, and real estate agents.
- Improved customer satisfaction by providing timely updates on the status of closings and addressing any concerns or questions promptly.
- Ensured accuracy in financial calculations and legal requirements, maintaining a thorough understanding of current laws and regulations.
- Assisted in reducing potential delays by identifying and resolving issues prior to closing appointments.
- Collaborated with escrow officers to ensure a smooth closing process, proactively addressing potential roadblocks.
- Expedited closings by managing deadlines efficiently, prioritizing tasks according to necessity and urgency.
- Facilitated communication between all involved parties throughout the entire closing process, ensuring transparency and setting clear expectations at each stage.
- Contributed to increased team productivity levels through efficient task delegation among other team members when necessary.
- Demonstrated problem-solving skills in addressing any unexpected issues during closing, ultimately ensuring a successful outcome for all parties involved.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
LOAN OFFICER
WORLD FINANCE
05.2019 - 03.2020
- Assisted customers via phone/online services
- Worked with cliental on building their credit as well as having to reach monthly goals and quotas
- Worked with money drops anywhere from 4,000 to higher than 10,000
- Handled filing and solicitation as well as handled accounts in which were not paying and also inactive.
SALES ASSOCIATE
OPEN SEASON
02.2018 - 05.2019
- Assisted customers via phone and in person
- Also helped with floor plans and sales, and out of store PR
- Handled money drops, money logs
- Furthermore, ordered boats and parts, as well as shipped items to other locations
MANAGER
Exon
06.2017 - 11.2017
- Daily operations of business such filling, computer work, ordering supplies, and environmental safety for customers as well as staff
- Furthermore, I was in place of scheduling staff, assigning workloads and overseeing of cash registers.
FRONT DESK AGENT/ GROUP SALES REPRESENTATIVE
QUALITY INN
04.2015 - 06.2017
- Assisted customers via phone and online to schedule rooms
- Also, helped customers trouble-shoot when they ran into difficulties scheduling a stay online
- Addressed any major concerns or issues made by customers in house
- Handled money and keep logs
- Attended meetings at different companies/schools to discuss and plan for new or renewable contracts
- Mapped out floor plans for large areas for big events on premises
- Made accommodations for large group stays
- Made myself available to welcome and tend to these groups to ensure their stay is enjoyable.
FRONT DESK AGENT
POCONO MANOR
07.2014 - 03.2015
- Assisted customers via phone and online to schedule rooms
- Also, helped customers trouble-shoot when they ran into difficulties scheduling a stay online
- Addressed any major concerns or issues made by customers in house
- Handled money and keep logs.
Notable Mention
PORTERS LAKE
05.2012 - 06.2014
- Floor manager
- Waited and bussed tables, ensure workloads were being met while keeping daily operations running accordingly
- As well as ensuring that guests were happy with their stay.
Education
HIGH SCHOOL DIPLOMA -
WALLENPAUPACK AREA SCHOOL DISTRICT
Hawley, PA06.2014
Skills
- Computer Skills
- Mathematical Skills / Cashier
- Sales Abilities
- Customer Services Skills
- Adaptability
- Multitasking and Organization
- Event Coordination
- Data Entry
- Critical Thinking skills
- Administrative Leadership
- Staff Supervision
- Effective Communication
Communication Skills
I work well in a team and I am open to constructive criticism. I enjoy learning new things and broadening my perspectives. I respect diversity, I am welcoming, and I enjoy people.
Leadership Experience
I am a "take charge person". I have strong leadership skills. I take pride in my work. Furthermore, I also do well independently. I am committed to any task handed to me.
References
- Kim Milam, SUPERVISOR,
- Courtney Allbert, CO-WORKER,
- Rebecca Waker, PERSONAL, 731-441-0228
- Amanda Manley, PERSONAL,
Timeline
YPLAY Coordinator
Dickson County Family YMCA
08.2022 - Current
Closing Coordinator
Dickson Title, LLC
03.2020 - 01.2024
LOAN OFFICER
WORLD FINANCE
05.2019 - 03.2020
SALES ASSOCIATE
OPEN SEASON
02.2018 - 05.2019
MANAGER
Exon
06.2017 - 11.2017
FRONT DESK AGENT/ GROUP SALES REPRESENTATIVE
QUALITY INN
04.2015 - 06.2017
FRONT DESK AGENT
POCONO MANOR
07.2014 - 03.2015
Notable Mention
PORTERS LAKE
05.2012 - 06.2014
HIGH SCHOOL DIPLOMA -
WALLENPAUPACK AREA SCHOOL DISTRICT
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