Lisa Gaines

Same as previously listed.

Responsibile for opening restaurant, assisting servers in setting up for opening restaurant, counting cash on hand, checking restaurant before opening for cleanliness, assisted with expediting food during peak hours, assisted with bar making cocktails as needed, changed kegs if needed, assisted with to go orders, talked with tables to ensure a great customer experience, reported any low inventory to owner, Opened and put away supplies. Made list of any supplies needed. Communicated with kitchen for any needs I could assist them with. Checked out and paid servers at end of shift, checked closing duties had been completed and restaurant was clean. Did a walk through after employees were gone making sure appliances were clean and turned off. Secured building at end of day.

My duties as a Bartender were to effecively set up the bar daily to ensure we were well stocked on all liquor, wine, back up fruit, ice. To properly pour craft cocktails and know the restaurant menu and explain to customers in a knowledgeable manor. Assist servers in running food and cocktails. Perform closing duties, clean and break down bar,

Served as a key member of the original opening crew for the new restaurant. Was responsible for opening as well as closing duties, responsible for making sure each customer was treated with kindness and respect and ever guest enjoyed their experience.

Server/manager, opening and closing duties as assigned, on server shifts, greet customers, make sure all customers were happy and well taken care of. On manager shifts, opening restaurant, counting prior evening's cash drawer , making sure all staff had arrived and doing appropriately assigned opening duties, checking cleanliness of restaurant before opening, greeting and assisting hostess with seating as needed, checking on tables to make sure they were enjoying their experience, assisting expo as needed, assisting servers in running food, bussing tables. Checking servers closing duties and taking their checkouts at end of shifts, closing restaurant, checking closing duties and kitchen for cleanliness at end of day, securing building upon exiting.

• Supervised daily operations to ensure efficient service and guest satisfaction.
• Trained and mentored staff on menu knowledge and customer service standards.
• Implemented strategies to enhance team performance and productivity.
• Monitored inventory levels, ensuring timely reordering of supplies.
• Resolved customer complaints effectively, promoting positive dining experiences.
• Coordinated staff schedules, optimizing labor resources during peak hours.
• Welcomed and greeted guests before presenting special menu items to clients.
• Led team of servers to consistently meet customer service and sales targets.
• Managed multiple servers across
• Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
• Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
• Enforced compliance with uniform and personal presentation standards.
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
• Motivated staff to perform at peak efficiency and quality.