Lisa Gaither

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Improved safety procedures to create safe working conditions for workers.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Improved marketing to attract new customers and promote business.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Oversaw inventory management, optimizing stock levels, and reducing waste.
• Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Identified and communicated customer needs to supply chain capacity and quality teams.

• Managed a diverse portfolio of residential and commercial properties, ensuring each transaction was handled professionally and efficiently.
• Managed client databases and maintained organized records of all transactions, ensuring efficient access to information when needed.
• Implemented new technology tools to improve efficiency in managing client communications, tracking leads, and organizing schedules.
• Resolved complex issues that arose during the transaction process by collaborating with relevant parties and finding creative solutions.
• Negotiated favorable contract terms for clients, securing the best possible purchase prices and conditions.
• Mentored junior agents on best practices and industry standards, contributing to their professional growth and development within the company.
• Worked closely with appraisers, inspectors, and other professionals to ensure accurate property valuations and adherence to all regulatory requirements.
• Expanded professional network through consistent attendance at industry events and conferences, resulting in valuable referral opportunities.
• Successfully navigated complex transactions involving multiple stakeholders while maintaining strong relationships with all parties involved.
• Developed comprehensive market analyses to accurately price properties and attract potential buyers quickly.
• Coordinated open house events to showcase properties effectively, resulting in increased interest from potential buyers and faster sales.
• Cultivated long-lasting relationships with clients by going above and beyond expectations in assisting them throughout the buying or selling process.
• Maintained up-to-date knowledge of local market trends, using this information to advise clients on pricing strategies that would maximize their profits or minimize their costs when buying or selling properties.
• Conducted thorough due diligence on potential investment properties, minimizing risk for clients seeking profitable real estate opportunities.
• Partnered with local businesses to create mutually beneficial partnerships that generated referral business for both parties involved.

• Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
• Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
• Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
• Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
• Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
• Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
• Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
• Prepared bank deposits and handled business sales, returns, and transaction reports.

I was over Community Concerns and also served on the Ethics comity.