Lisa Galens
Rushville,NY
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
39
39
years of professional experience
Work History
Sales Associate
Sierra
Canandaigua, NY
10.2023 - Current
- Engaged customers in friendly, professional dialogue to determine needs.
- Computed purchases and received and processed cash or credit payment.
- Upsold additional items based on customer interests and needs.
- Described merchandise and explained use, operation and care.
- Built and maintained relationships with peers and upper management to drive team success.
- Attended weekly team meetings to review performance goals and objectives.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Conducted inventories on a regular basis to track stock levels.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Greeted customers and provided exceptional customer service.
- Organized store by returning merchandise to proper areas and restocked displays.
- Used technology resources to assist customers in locating and selecting items.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Worked with cross-functional teams to achieve goals.
- Count inventory and make sure it was recorded correctly and efficiently.
Medical Secretary Assistant
Dr. Gene Zito abd Dr Marshall Goldstein
Pittsford, NY
09.1984 - 09.1992
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Managed physician calendar, scheduling patient appointments and procedures.
- Allergy injections,ekg's
- Scheduled laboratory tests, imaging studies and other procedures as requested by the physician.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Communicated with patients with compassion while keeping medical information private.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Prepared and sent financial statements to support bookkeeping functions.
- Ordered and maintained supply inventory for medical office.
- Coordinated referrals between primary care physicians and specialists as required.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Updated group medical records and technical library to promote smooth office operations.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Compiled and coded patient information or data in appropriate computer system.
- Ordered office supplies when needed while monitoring inventory levels at all times.
- Routed laboratory or diagnostic results to appropriate staff.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Compiled physical and digital documents, charts and reports.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Arranged hospital admissions for patients as required.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Planned and completed group projects, working smoothly with others.
- Answered 20-25 calls per shift to assist with customer questions and concerns.
- Instituted new employee training procedures to reduce onboarding process time length.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar, and spelling.
Sales Associate
Christopher & Banks
Victor, NY
2002 - 2006
- Engaged customers in friendly, professional dialogue to determine needs.
- Computed purchases and received and processed cash or credit payment.
- Collaborated with management teams to develop innovative marketing strategies.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Built and maintained relationships with peers and upper management to drive team success.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Ticketed, arranged and displayed merchandise to promote sales.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed transactions using a point-of-sale system.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Answered store and merchandise questions and led customers to wanted items.
- Developed promotional strategies to increase sales volume.
- Maintained cleanliness of store environment including floors, windows, displays.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Collected payments and provided accurate change.
- Suggested ideas for improving store operations and increasing profits.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate Degree in Medical Secretary/Medical Assistant - Medical Assisting
Stratford Business School
Rochester, NY05-1986
Skills
- Product Sales
- Payment Processing
- Retail Loss Prevention
- Sales Development
- Inventory Control
- Order Processing
- Reading Comprehension Skills
- Teamwork and Collaboration
- Cash Handling
- Time Management
- Excellent Communication Skills
- Shipment Processing
- Reliable and Punctual
- Exceptional Customer Service
- Stocking and Receiving
- POS System Operation
Timeline
Sales Associate
Sierra
10.2023 - Current
Medical Secretary Assistant
Dr. Gene Zito abd Dr Marshall Goldstein
09.1984 - 09.1992
Sales Associate
Christopher & Banks
2002 - 2006
Associate Degree in Medical Secretary/Medical Assistant - Medical Assisting
Stratford Business School