LIsa Galster
Noblesville,Indiana
Summary
Dynamic operations manager with a proven track record at Indiana Gastroenterology Inc, adept at enhancing efficiency and customer satisfaction. Skilled in business planning and hiring, I successfully negotiated vendor contracts, streamlined processes, and improved team performance while maintaining high-quality service standards.
Overview
39
39
years of professional experience
Work History
Owner/Operator
Foxter Property LLC
02.2022 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Assessed income and expenses and adapted plans to improve profit levels.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Office Manager
Indiana Gastroenterology Inc
03.1986 - 12.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelor Of Science - Secondary Education
Ball State University
Muncie, INSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
Timeline
Owner/Operator
Foxter Property LLC
02.2022 - Current
Office Manager
Indiana Gastroenterology Inc
03.1986 - 12.2021
Bachelor Of Science - Secondary Education
Ball State University
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