Lisa Gandara
Tampa,Florida
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
5
5
years of professional experience
Work History
Assistant Property Manager
Sinatra & Co.
10.2023 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Assistant Manager/Interim Manager
Vidalta Property Management
12.2021 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Assistant manager/Dispatcher
Rollie Transportation
01.2019 - 07.2021
- Directing phone calls to appropriate staff in order to coordinate routes and deliveries
- Communicate with staff to provide detail reports
- Filing data in accordance with policy, message delivery, sorting and prioritizing incoming mail
- Assisted with management of properties and payments
- Dealt with human resources and assistant of the employee issues
- Recorded and provided information as needed
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
High School diploma -
Burges High School
Nursing
2020
Skills
- Fair Housing Mandates
- Tenant and Eviction Laws
- Multi-Family Property Management
- New Construction
- Leasing and Sales
- Affordable Housing Programs Knowledge
- Tenant Eligibility Determination
- Fair Housing Laws Knowledge
- Staff Coordination
- Collect Payments
- Property Accountability
- Unit Vacancies
- Exceptional Oral and Written Communication Skills
- Property Management Software Understanding
Languages
Spanish
Professional Working
Timeline
Assistant Property Manager
Sinatra & Co.
10.2023 - Current
Assistant Manager/Interim Manager
Vidalta Property Management
12.2021 - 10.2023
Assistant manager/Dispatcher
Rollie Transportation
01.2019 - 07.2021
High School diploma -
Burges High School
Nursing
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