Lisa Gandy
Friendsville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude who can work as part of a team or on their own. Strong sales and management skills. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
Work History
Real Estate Sales Agent
John R Wood Properties
12.2019 - Current
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Staged and prepared homes and properties for clients before arrival.
- Closed an average of $8 million in volume per year.
Real Estate Sales Agent
Keller Williams Realty
04.2007 - 12.2019
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Communicated with clients to understand property needs and preferences.
- Coordinated appointments to show marketed properties.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Staged and prepared homes and properties for clients before arrival.
- Informed home buyer of sales, construction and warranty processes.
- Sold an average of $6 million per year.
Title Clerk
Picasso Abstract
09.2001 - 09.2004
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Prepared all legal closing documents for closings.
- Coordinated closings between all involved parties.
- Attended closings, explained documents with clients and managed the flow of money in the transaction.
- Obtained all necessary financial information for the closing.
- My position with the company allowed them to increase transactions by 100%.
Remodeling Sales Associate
Cottage Industries
08.2000 - 08.2001
- Met with prospective clients to discuss project details and sign the contract.
- Recommended products and design details to clients.
- Visited vendors to find best products to meet the clients' needs.
- Coordinated project between client and project manager.
- Managed project timelines and resources to complete projects on schedule and budget.
- Communicated regularly with clients to discuss progress and address any concerns.
Mortgage Loan Originator
Malvern Federal Savings Bank
07.1998 - 08.2000
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Worked with underwriters to fix application problems and resolve issues.
- Interviewed applicants to assess loan requirements before suggesting offers.
- Maintained a strong relationship with realtors and builders to ensure a consistent referral stream.
- Aggressively and effectively followed up leads provided by all sectors to acquire loan applications which totaled $13 million in 1998 and $15 million in 1999.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Attended all closings to explain documents to clients and provide assistance where needed.
Mortgage Loan Processor
Malvern Federal Saving Bank
07.1996 - 08.1998
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Coordinated between the customers, title companies and realtors in scheduling the closings.
- Worked with builders to process and distribute payment vouchers.
- Supervised a staff of 3.
Bank Teller
Malvern Federal Savings Bank
07.1993 - 08.1996
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Sold and cross-sold bank products to new and existing customers.
Sales Representative
L & M Sales
08.1992 - 07.1993
- Managed accounts, inventory, order processing and new product introduction to existing customers.
- Negotiated sales contracted with new clients, including establishing pricing structures and product requirements.
- Created territory sales and marketing plans designed to increase sales efficiency. Sales increased 10% and existing clients were retained.
- Produced and presented regional monthly sales reports.
Retail Sales Manager
The Crystal Mirage
10.1986 - 08.1992
- Managed all facets of daily business operations including accounts receivables, inventory control, hiring & staff development, creating and establishing merchandising displays and inventory control.
- Developed and implemented customer service programs to build repeat patronage and increase sales volume.
- Worked closely with store buyer on proposed merchandise additions. Determined saleability and profitability of merchandise and recommended final purchase decisions.
- Processed payrolls, accounts payable and receivables, maintained checking accounts and recorded sales. Established and administered the company healthcare plan.
- Developed retail operating procedures for two locations. Resolved customer problems/complaints and followed up on special inquiries.
Education
Bachelor of Science - Finance
Clarion University of Pennsylvania
Clarion, PASkills
- New Business Development and Customer Retention
- Customer Service, Integrity and Ethics at a High Level
- Conflict Resolution
- Training and Leadership
- Marketing Plans
- New Product Introduction
- Report Creation and Presentation
- Multi Site Responsibility
- Work as Part of Team or Autonomously
- Proficient in Internet, Social Media, Word, Excel, CRM, Research
- Analysis
Timeline
Real Estate Sales Agent
John R Wood Properties
12.2019 - Current
Real Estate Sales Agent
Keller Williams Realty
04.2007 - 12.2019
Title Clerk
Picasso Abstract
09.2001 - 09.2004
Remodeling Sales Associate
Cottage Industries
08.2000 - 08.2001
Mortgage Loan Originator
Malvern Federal Savings Bank
07.1998 - 08.2000
Mortgage Loan Processor
Malvern Federal Saving Bank
07.1996 - 08.1998
Bank Teller
Malvern Federal Savings Bank
07.1993 - 08.1996
Sales Representative
L & M Sales
08.1992 - 07.1993
Retail Sales Manager
The Crystal Mirage
10.1986 - 08.1992
Bachelor of Science - Finance
Clarion University of Pennsylvania
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