Lisa Garcia
Downingtown,PA
Summary
Strategic, performance-driven leader with over 20 years of experience aligning human capital strategy with business objectives in complex, high-growth environments. Proven expertise in leadership development, change management, and operational transformation across diverse sectors. Adept at building inclusive, scalable programs that enhance performance, foster engagement, and support workforce development. Seeking to bring public sector innovation and strategic vision to a private sector leadership role.
Overview
12
12
years of professional experience
Work History
Director, Mission Support Division
Federal Emergency Management Agency (FEMA)
01.2019 - Current
- Lead enterprise-level functions including human resources, performance management, procurement, security, property, safety, and facilities for a 500+ person regional workforce.
- Act as the principal advisor on organizational development, talent acquisition, workforce planning, and employee services for a diverse, geographically distributed team—supporting an 80% headcount increase over five years.
- Guided performance and conduct actions, accommodations, and workplace flexibility programs.
- Developed and launched a comprehensive supervisor onboarding and leadership training program, delivered through blended virtual and in-person formats, training 100+ leaders in critical competencies.
- Instituted communication frameworks that reduced executive meeting time by 15% and improved decision-making efficiency.
- Designed and implemented over 30 standardized processes to increase operational consistency and compliance.
- Championed organizational change management, overseeing a seamless return-to-office transition with 100% adherence.
Acting Chief of Staff, Mission Support
Federal Emergency Management Agency (FEMA)
06.2024 - 09.2024
- Directed engagement and alignment among 2,000+ staff across 10 regions and 5 HQ components.
- Partnered with senior leaders to implement enterprise-wide customer experience and culture transformation initiatives.
Acting Deputy Regional Administrator
Federal Emergency Management Agency (FEMA)
09.2022 - 12.2022
- Led strategic planning and executive hiring, while serving as the Region’s representative in high-level briefings and media engagements.
- Chaired cross-functional initiatives to enhance operational readiness and leadership effectiveness across 7 divisions, supporting 400+ staff.
Acting Deputy Chief Administrative Officer
Federal Emergency Management Agency (FEMA)
07.2021 - 09.2021
- Provided executive oversight of workplace services, safety, and wellness for the Agency’s 18,000+ staff.
- Led agency-wide DEI-centered health and wellness initiatives, including the first Employee Wellness Hub.
- Represented FEMA in DHS-led national safety and COVID response policy implementation.
Budget Officer
Federal Emergency Management Agency (FEMA)
01.2013 - 01.2019
- Developed and managed comprehensive multi-year planning, programming, budgeting, and execution frameworks to align strategic priorities with financial allocations, through supervision of a 6 person analyst team.
- Created a digital dashboard for $1.2M budget transparency and performance tracking.
Education
Bachelor of Science - Operations Management, Management Information Systems
University of Delaware, Lerner College of Business And Economics
01.2003
Skills
- Strategic Operations Leadership
- Executive Communication
- Business Transformation
- Financial & Budget Management
- Organizational Development
- Human Capital Strategy
- Performance Management
- Process Optimization
- Facility & Safety Operations
- Change Management
- IT & Security Oversight
- Stakeholder Engagement
Timeline
Acting Chief of Staff, Mission Support
Federal Emergency Management Agency (FEMA)
06.2024 - 09.2024
Acting Deputy Regional Administrator
Federal Emergency Management Agency (FEMA)
09.2022 - 12.2022
Acting Deputy Chief Administrative Officer
Federal Emergency Management Agency (FEMA)
07.2021 - 09.2021
Director, Mission Support Division
Federal Emergency Management Agency (FEMA)
01.2019 - Current
Budget Officer
Federal Emergency Management Agency (FEMA)
01.2013 - 01.2019
Bachelor of Science - Operations Management, Management Information Systems
University of Delaware, Lerner College of Business And Economics
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