Lisa Garcia-Yamamoto
Long Beach,CA
Summary
I am seeking a company where I can utilize my experience to help the company meet and surpass company goals. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Billing Associate
Pediatrix-Magella Medical Group
10.2023 - Current
- Verifies insurance benefits and eligibility and obtains valid authorizations and referrals
- Obtains medical information from physicians and hospitals when required to validate correct coding
- Performs data entry of registrations and charges in the OBR system
- Review coding and billing reports and takes actions when indicated
- Responds to billing inquiries from patients
- Ensures medical records are complete and forwards to appropriate departments for filing, coding and/or audit
- Performs other duties as assigned.
Associate Patient Care Coordinator
Optum-Seal Beach, CA
01.2022 - 10.2023
- Greets patients as they arrive/Coordinates patient flow
- Assists patient with intake or admitting processes including copying required documents
- Collects co-payments, co-insurance, and deductibles and issues receipts
- Collects, records, and balances payments
- Processes walk-in patients and visitors
- Answers phone calls and schedules appointments
- Verify Insurance/Eligibility on different platforms, manages medical records (maintains, files/scans, prepares for schedule) Ensures all correspondence is scanned and/or filed in timely manner
- Effective use of both EPM and EHR system applications to manage patient inquiries and requests
- Processes requests for medical records release and maintains appropriate logs, etc
- Assist the referrals coordinator with processing ingoing/outgoing referrals.
Coordinator Administrative Services
Kaiser w/Office Works-Orange County (temp)
03.2021 - 12.2021
- Schedules member and non-member appointments and follow-ups, by telephone, mail, electronically or in person utilizing Kaiser Permanente's computer systems as directed by provider or pre-established protocol
- Ensures current schedules are accurate, makes authorized changes as appropriate
- Verifies members' benefits, notifies member of applicable cost share and updates patients' demographics information to include all patient registration and billing information
- Escalate any issues as appropriate
- Directs patients to waiting areas
- Obtains relevant information to determine priority appointment time/date, confirms appointment changes due to cancellations and notifies patients of available alternate times, schedules/registers for follow up appointments, tests, and procedures
- Answers calls and relays messages to staff
- Distributes questionnaires, various medical/authorization/insurance forms, patient communication materials, and completes statistical reports as requested.
Medical Receptionist
Southern California Ear Nose Throat
Long Beach, CA
11.2016 - 03.2021
- Answer high volume phone calls
- Make appointments using Clinical for new patients and existing patients at various offices
- Maintain current patient information including insurance
- Follow up with patient prescriptions when needed as well as calling in new ones
- Scan patient information into the computer
- Provide excellent customer service
- Travel to other offices when needed.
Child Care Worker
Long Beach Unified School District
Long Beach, CA
03.2007 - 08.2013
- Under the direction of the Coordinating Teacher, assist the teacher in the supervision and care of children and the maintenance of the center
- Assist the teacher in supervising children during instruction, art, craft, play, homework, field trips, and other center activities
- Assist the teacher in supervising the children in the proper use and care of all play equipment, materials, and supplies
- Assist the teacher in preparing materials for program activities
- Assist the teacher in ensuring the safe participation of children in all center activities
- Performs other duties as assigned by the classroom Teacher and/or Coordinating Teacher.
Administrative Child and Family Specialist
Star View Community Services
Compton, CA
08.2011 - 02.2013
- This position has primary responsibility for administrative wraparound services, including taking minutes at Child and Family Team meetings and internal team conferences, ensuring the dissemination of Child and Family Team minutes to all team members, reminder phone calls to team members for meetings, complete and distribute agenda for Child and Family Team meetings, aid in contacting team members to schedule and or cancel Child and Family Team meetings and internal team conferences, complete flex fund and check request, and maintain family binders that contain Child Family Team minutes and Plans of Care
- Assist in team quality improvement functioning (audits, etc)
- Ability to interact and communicate both verbally and in writing with staff, professionals, and the public.
Education
Some college in Early Child Development -
Long Beach City College
Skills
- Type 45 WPM
- Medical Receptionist
- Medical Scheduling
- Medical Office Experience
- EMR Systems-ECW
- Phone Etiquette
- Payment Processing
- Insurance Verification
- Customer Service
- Administrative Support
- Organizational Skills
- Teamwork and Collaboration
- 10-Key Data Entry
- Multitasking
References
References available upon request.
Timeline
Billing Associate
Pediatrix-Magella Medical Group
10.2023 - Current
Associate Patient Care Coordinator
Optum-Seal Beach, CA
01.2022 - 10.2023
Coordinator Administrative Services
Kaiser w/Office Works-Orange County (temp)
03.2021 - 12.2021
Medical Receptionist
Southern California Ear Nose Throat
11.2016 - 03.2021
Administrative Child and Family Specialist
Star View Community Services
08.2011 - 02.2013
Child Care Worker
Long Beach Unified School District
03.2007 - 08.2013
Some college in Early Child Development -
Long Beach City College
Similar Profiles
Jennifer SullivanJennifer Sullivan
Office Supervisor at Magella Medical GroupOffice Supervisor at Magella Medical Group
Elaine Pao EverkElaine Pao Everk
Neonatal Nurse Practitioner at Pediatrix Medical GroupNeonatal Nurse Practitioner at Pediatrix Medical Group
Jen WeirJen Weir
Neonatal Nurse Practitioner at Pediatrix Medical GroupNeonatal Nurse Practitioner at Pediatrix Medical Group
Haley MaloneyHaley Maloney
Inventory Lead at WYLDInventory Lead at WYLD
Terry SavoyTerry Savoy
Substitute Teacher at ABC Unified School DistrictSubstitute Teacher at ABC Unified School District