Lisa Gardner
Arctic,RI
Summary
Talented Regional Wellness Director and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
I currently possess my RN licenses in RN, MA and FL. My goal is to obtain a multi state compact license and plan to establish myself as a permanent resident of FL working in a remote or hybrid position. I own property in FL and can move as soon as possible.
I would love the opportunity to speak more about my qualifications and how they would be a good fit for the clinical team in a remote or hybrid position.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Regional Director of Wellness-MA & RI
Wingate Healthcare- Assisted Living, Memory Care
01.2020 - Current
- Provide clinical support to communities with focus on recruitment & retention, state regulations & survey preparedness, QA, corporate compliance & risk management
- Case Management-work with LTC companies on Level of Care needs
- Focus on quality improvement process, P & Ps & strategic planning process
- Address resident / family concerns assuring appropriate actions are taken
- Conduct required orientation & in-service trainings per state regulations
- Provide direction and leadership to nurses and resident care staff
- Encourage teamwork through cooperative interactions with all departments to correct problem areas and systemic issues improving services
- Identified LOC opportunities meeting monthly ancillary revenue budget consistently.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
Assessment Nurse for Multi State Assisted Living
Assessment Solutions-Private Assessment Company
01.2011 - Current
- Complete individual state comprehensive assessments for nationwide Assisted Living Organizations to determine level of care needs prior to move in.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
Regional Director of Resident Services-MA
Benchmark Senior Living-Assisted Living & Memory Care
01.2019 - 01.2020
- Provide clinical support to communities with focus on recruitment & retention, state regulations & survey preparedness, QA, corporate compliance & risk management
- Case Management-work with LTC companies on Level of Care needs
- Focus on quality improvement process, P & Ps & strategic planning process
- Participate in preparing & implementing annual nursing operating budget
- Address resident / family concerns assuring appropriate actions are taken
- Conduct required orientation & in-service trainings per state regulations
- Provide direction and leadership to Resident Care Director, nurses, and resident care staff
- Encourage teamwork through cooperative interactions with all departments to correct problem areas and systemic issues improving services
- Identified LOC opportunities meeting monthly ancillary revenue budget consistently.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
Resident Care Director / Regional Director of Care MA, RI, CT
LCB Senior Living-Assisted Living & Memory Care
01.2013 - 01.2019
- Provide clinical support to communities with focus on recruitment & retention, state regulations & survey preparedness, QA, corporate compliance & risk management
- Case Management-work with LTC companies on Level of Care needs
- Focus on quality improvement process, P & Ps & strategic planning process
- Community outreach as part of marketing team with industry partners
- Participate in preparing & implementing annual nursing operating budget
- Address resident / family concerns assuring appropriate actions are taken
- Conduct required orientation & in-service trainings per state regulations
- Provide direction and leadership to nurses and resident care staff & Resident Care Directors as regional support
- Encourage teamwork through cooperative interactions with all departments to correct problem areas and systemic issues improving services
- Identified LOC opportunities meeting monthly ancillary revenue budget consistently.
- Audited charts and medication to check compliance.
Resident Care Director
Tockwotton on the Waterfront Assisted Living & Memory Care
01.2012 - 01.2013
- Supervised daily operations of resident care services IL, AL, MC
- Participated in P&Ps, DOH & Corporate compliance, QA & Safety Committee
- Case management services-work with LTC companies on Level of Care Needs
- Direction and Leadership to team of RNs, LPNs, CMTs and CNAs
- Conduct required orientation & in-service trainings per state regulations
- Community outreach as part of marketing team with industry partners
- Address resident / family concerns assuring appropriate actions are taken
- Participated in budget process.
Liaison/Resident Service Director
Atria Senior Living-Assisted Living & Memory Care
01.2007 - 01.2011
- Supervised daily operations of resident care services IL, AL & MC
- Annual performance reviews, conducting required state orientation & trainings
- Participated in P&P, DOH & corporate compliance, QA & Safety Committee
- Leveraged relationships with hospitals, rehabs supporting sales & occupancy
- Worked to overcome barriers with MLOA residents maintaining census
- Fostered relationships with families, addressing concerns in a timely manner
- Functioned as Interim Executive Director in addition to Resident Service Director.
Resident Service Director
Benchmark Assisted Living-Assisted Living & Memory Care
01.2005 - 01.2007
- Accountable for the daily operations of resident care services
- Supervised team of nurses and resident care associates
- Conducted comprehensive pre-admission assessments prior to move in
- Conducted annual performance reviews
- Actively participates in P&P, DOH compliance, QA and Safety Committee
- Addressed resident concerns in a timely manner
- Monitored residents on MLOA overcoming barriers for return maintaining census.
Education
Bachelor of Science in Nursing, RN Diploma Bridgeport Hospital School of Nursing -
URI
Skills
- Proficient in Microsoft Office, other software systems
- Client Relationships
- Partnership Development
- Customer Satisfaction
- Employee Recruitment
- Staff Management
- Analytical Thinking
- Problem Solving
- Relationship Building
Licensing And Certifications
- RI Registered Nurse
- Certificate in Interdisciplinary Practice in Geriatrics
- Certified Dementia Practitioner
- Licensed RI Assisted Living Administrator
- Certified Brass Ring Dementia Professional
- Dementia Care Specialist
- BLS
Certification
● RI, MA & FL Licensed Registered Nurse
● Certificate in Interdisciplinary Practice in Geriatrics
● Certified Dementia Practitioner
● Licensed RI Assisted Living Administrator
● Certified Brass Ring Dementia Professional
● Dementia Care Specialist
Timeline
Regional Director of Wellness-MA & RI
Wingate Healthcare- Assisted Living, Memory Care
01.2020 - Current
Regional Director of Resident Services-MA
Benchmark Senior Living-Assisted Living & Memory Care
01.2019 - 01.2020
Resident Care Director / Regional Director of Care MA, RI, CT
LCB Senior Living-Assisted Living & Memory Care
01.2013 - 01.2019
Resident Care Director
Tockwotton on the Waterfront Assisted Living & Memory Care
01.2012 - 01.2013
Assessment Nurse for Multi State Assisted Living
Assessment Solutions-Private Assessment Company
01.2011 - Current
Liaison/Resident Service Director
Atria Senior Living-Assisted Living & Memory Care
01.2007 - 01.2011
Resident Service Director
Benchmark Assisted Living-Assisted Living & Memory Care
01.2005 - 01.2007
Bachelor of Science in Nursing, RN Diploma Bridgeport Hospital School of Nursing -
URI
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