Lisa Gardner
Summary
Compassionate Licensed Massage Therapist with passion for helping people. Dedicated to promoting health, healing and well-being through therapeutic massage remedies. Upholds moral ethics and maintains excellent client relationships.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
Honor Massage LLC
03.2024 - Current
- Improve overall wellness for clients by performing various massage techniques, including but not limited to therapeutic, deep tissue, Swedish, Manual Lymph Drainage, and hot stone massages.
Supervisor, Administrative Sales Support
Paychex
07.2017 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- As a Values Champion, demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Account Manager
American Express
06.2015 - 07.2017
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Educated clients on new products or services to increase customer engagement with brand.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
Admissions Advisor
Ottawa University/Grand Canyon University
07.2013 - 07.2015
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout admissions process.
- Increased visibility of program offerings by representing our institution at various education conferences and events.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Served as positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Regularly met with enrolled students to confirm success and identify problem areas.
Homemaker
Homemaker
07.2008 - 07.2013
Business Relationship Manager
Chase Bank
07.2002 - 07.2009
- Developed customized solutions in response to unique client needs, fostering long-term partnerships.
- Coordinated regular meetings with clients to review performance metrics and discuss areas for improvement.
- Managed a portfolio of key accounts, ensuring consistent revenue generation and account retention.
- Built rapport with prospective clients through effective networking events, conferences, and industry gatherings.
Education
Massage Therapy
Arizona School of Medical Massage And Wellness
Peoria, AZ 09.2023
Bachelor of Arts - Business/Sociology
Thomas Edison State University
Trenton, NJ09.2013
Skills
- Reflexology Techniques
- Stress Relief Massage
- Deep Tissue Massage
- Myofascial Release
- Lymphatic Drainage
- Social skills
- Professional ethics
- Trigger Point Massage
- Therapeutic touch
- Hot Stone Massage
- Administrative Procedures
- Swedish Massage
- Pediatric Massage
- Reflective listening
- Wellness Programs
- Self-Care Practices
- Anatomy
- Continuing education
- Range of Motion Improvement
- Sports Massage
- Relationship Building
- Chair Massage
- Licensed Massage Therapist (LMT)
Certification
MT
Timeline
Licensed Massage Therapist
Honor Massage LLC
03.2024 - Current
Supervisor, Administrative Sales Support
Paychex
07.2017 - Current
Account Manager
American Express
06.2015 - 07.2017
Admissions Advisor
Ottawa University/Grand Canyon University
07.2013 - 07.2015
Homemaker
Homemaker
07.2008 - 07.2013
Business Relationship Manager
Chase Bank
07.2002 - 07.2009
Massage Therapy
Arizona School of Medical Massage And Wellness
Bachelor of Arts - Business/Sociology
Thomas Edison State University
MT
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