Lisa Garton
Texarkana,TX
Summary
Highly-motivated individual with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work effectively unsupervised and rapidly acquire new skills. Experienced in fast-paced environments and adept at handling last-minute changes. Excels under pressure, consistently delivering high-quality work with speed.
Overview
11
11
years of professional experience
Work History
Store Manager
Dots Ace Hardware
Texarkana, TX
07.2018 - 06.2024
- Overseeing the daily store operations and ensuring its smooth and effective running.
- Managed customer inquiries and resolved complaints effectively.
- Effectively managed a team of store employees to enhance productivity and performance.
- Planned special promotions or discounts based on market trends.
- Organized promotional events to increase product awareness.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained, and supervised new employees.
Office Manager
Dot's Ace Hardware
Texarkana, TX
09.2016 - 07.2018
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Developed and implemented office policies and procedures.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted in recruiting, onboarding and training new employees.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Ensured accurate inventory levels by conducting regular cycle counts and promptly resolving discrepancies.
- Worked alongside the Store Manager in day-to-day operations.
Service Center Representative
Valvoline Instant Oil
Texarkana, TX
11.2015 - 09.2016
- Developed relationships with customers to ensure satisfaction with products and services offered.
- Resolved customer inquiries regarding products, services, billing, and other related concerns.
- Assisted sales team by providing quality customer service support to potential clients.
- Performed administrative duties such as filing paperwork and scheduling appointments.
- Maintained up-to-date knowledge of company products and services.
Logistics Team Member
Target
Texarkana, TX
09.2015 - 05.2016
- Unloaded and inspected goods received, noting any discrepancies or damages to the shipment.
- Stocked shelves with materials as they were received into warehouse facility.
- Assisted in other departmental tasks such as picking orders, loading and unloading trucks, and packaging items for shipping as needed.
- Operated forklift and pallet jack safely in order to move heavy boxes and containers throughout warehouse.
- Organized back-stock area by stocking shelves according to product department.
Desk Associate
Jenkins TV
Seminole, TX
01.2015 - 08.2015
- Provided customer assistance in locating desired items.
- Cleaned and maintained a sanitary work environment.
- Assisted customers with sending UPS, FedEx packages.
- Recommended new items customers may be interested in, based on their previous selections.
- Operated cash register and adding machine.
- Independently managed store operations and successfully closed the store each night
- Updated and maintained customer account information
- Maintained friendly and professional relationships with customers.
Receiving Supervisor
Walmart
Seminole, TX
04.2014 - 08.2015
- Received and logged in merchandise.
- Printed and filed reports accordingly.
- Checked in and binned online orders.
- Managed store recalls.
- Managed stores broken, damaged merchandise.
- Planned and put into action system for unloading/receiving truck deliveries daily.
- Kept a clean, safe, and organized working environment.
- Communicated information to associates and management about deliveries and pick-ups.
- Managed stores food donations and pick-ups.
- Disposed of hazardous waste material properly, according to appropriate SOP.
- Scheduled weekly claims pick-ups.
- Member of the Inventory Prep Team.
- Inventoried and ordered store supplies weekly.
Customer Service Associate
Walmart
New Boston, TX
07.2013 - 04.2014
- Politely assisted customers in person and via telephone by addressing customer inquiries, solving problems, and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Trusted by management to serve as a key holder, responsible for opening and closing the store.
- Monitored cash drawers in multiple checkout stations to ensure an adequate cash supply.
- Operated a POS system.
- Replenished supplies, bags, and other materials at each cash wrap.
- Recommended alternative items if the product was out of stock.
Education
High School Diploma -
James Bowie High School
Simms, TX05-2012
Skills
- Operations Management
- Employee Training
- Merchandising
- POS
- Inventory Control
- Profit & Loss
- Human Resources
- Accounts Receivable/Payable
- Customer Service Management
- Payroll Management
- Microsoft Office
Timeline
Store Manager
Dots Ace Hardware
07.2018 - 06.2024
Office Manager
Dot's Ace Hardware
09.2016 - 07.2018
Service Center Representative
Valvoline Instant Oil
11.2015 - 09.2016
Logistics Team Member
Target
09.2015 - 05.2016
Desk Associate
Jenkins TV
01.2015 - 08.2015
Receiving Supervisor
Walmart
04.2014 - 08.2015
Customer Service Associate
Walmart
07.2013 - 04.2014
High School Diploma -
James Bowie High School
Similar Profiles
Brian P. PolkBrian P. Polk
Assistant Store Manager at Mutual Ace Hardware / Mundelein Ace HardwareAssistant Store Manager at Mutual Ace Hardware / Mundelein Ace Hardware
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware
TJ RussellTJ Russell
Assistant Manager at JBK Hardware, Ace HardwareAssistant Manager at JBK Hardware, Ace Hardware
Audrey KelleyAudrey Kelley
Environmental Protection Specialist at Red River Army DepotEnvironmental Protection Specialist at Red River Army Depot
Mashalan DavisMashalan Davis
Cashier at Burlington StoresCashier at Burlington Stores