Lisa Gasior
Summary
Dedicated Center Director with over 17 years of experience in wellness/fitness industry. Excellent time management and problem solving skills. Experienced professional skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
22
22
years of professional experience
Work History
Center Director
Power Wellness
Crystal Lake, IL
08.2018 - Current
- Managed $3,700,000 yearly budget for labor, supplies and building costs.
- Promoted positive company image and established reputation as provider of choice for wellness programs in greater community.
- Recruited and developed solid team of professionals to care for up to 3600, members
- Interacted well with customers to build connections and nurture relationships.
- Managed fitness, sales, member services and customer account operations efficiently.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Kept facility in compliance with all applicable standards and laws.
Director of Operations
Centegra Health Bridge Fitness Center
Crystal Lake, Illinois
07.2005 - Current
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching and performance management.
- Monitored budget and utilized operational resources.
- Set team and individual KPIs and provided regular, actionable feedback.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Promoted positive customer experience through day-to-day supervision and management of wellness facility.
- Maintained cleanliness and organization of 82,000 square foot facility, working closely with employees to systemize tasks.
Education
Associate of Science - Early Childhood Education
Triton College
River Grove, IL05.1985
Skills
- Problem Anticipation and Resolution
- Sales Promotion
- Department Oversight
- Policy Development and Enforcement
- Human Resources Oversight
- Community Engagement
- Performance Monitoring and Evaluation
- Hiring and Onboarding
- Financial Statement Review
- Professional Relationships
- Payroll Administration and Timekeeping
- Budgeting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Center Director
Power Wellness
08.2018 - Current
Director of Operations
Centegra Health Bridge Fitness Center
07.2005 - Current
Associate of Science - Early Childhood Education
Triton College