Lisa Gatliff
Waterloo,SC
Summary
Dynamic RN Case Manager with extensive experience at Greenwood Regional Rehabilitation Hospital, excelling in chronic disease management and discharge planning. Proven track record of reducing hospital readmissions through effective case management and patient education. Skilled in collaborating with multidisciplinary teams, advocating for patient needs, and implementing evidence-based practices to enhance care delivery.
Overview
18
18
years of professional experience
Work History
RN Case Manager
Greenwood Regional Rehabilitation Hospital
07.2019 - Current
- Coordinated comprehensive patient care plans to ensure continuity and effectiveness of services.
- Conducted thorough assessments to identify patient needs and develop individualized treatment strategies.
- Collaborated with interdisciplinary teams to optimize rehabilitation outcomes and enhance patient satisfaction.
- Implemented evidence-based practices to improve care delivery and streamline operational processes.
- Educated patients and families on healthcare resources, promoting self-management and informed decision-making.
- Monitored patient progress, adjusting care plans as necessary to address changing health conditions.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
- Conducted comprehensive assessments of patient needs to inform effective care planning.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual health needs.
Director of Operations
Amedisys Home Health
05.2013 - 04.2019
- Streamlined operational processes to enhance efficiency across service delivery teams.
- Led cross-functional initiatives to improve patient care quality and compliance standards.
- Developed and implemented training programs to enhance staff competencies and retention rates.
- Managed resource allocation, optimizing staffing levels to meet fluctuating demand in home health services.
- Oversaw budgeting processes, ensuring financial sustainability while maintaining high-quality service delivery.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Mentored and coached team members to foster productive and engaging work environment.
- Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Home Health RN Case Manager
Gentiva Home Health
08.2007 - 03.2013
- Developed and implemented individualized care plans for diverse patient populations.
- Coordinated multidisciplinary team meetings to enhance patient care delivery and outcomes.
- Monitored patient progress, adjusting treatment plans based on clinical evaluations and feedback.
- Educated patients and families on disease management, medication adherence, and safety protocols.
- Conducted comprehensive assessments to identify patient needs and service requirements.
- Mentored new nursing staff on best practices in home health care and case management strategies.
- Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
- Expedited wound healing using advanced wound care techniques such as negative pressure therapy or hydrocolloid dressings when appropriate.
- Empowered patients and their families to take an active role in care decisions, fostering a sense of self-efficacy and improving long-term health outcomes.
- Served as an expert resource for families by providing guidance on disease management techniques, self-care strategies, and available community resources.
- Coordinated multidisciplinary team meetings regularly to discuss complex cases, share best practices, and develop collaborative solutions for challenging patient situations.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Educated patients and families on disease processes, medications and treatments.
- Monitored vital signs, developed and implemented care plans, and documented patient progress.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Evaluated patient histories, complaints, and current symptoms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
Education
Associate of Science - Registered Nurse
University of Spartanburg
Spartanburg, SC05-2004
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Home care management
- Case evaluation
- Medication management
- Healthcare regulations
- Case management
- Critical thinking
- Wound care
- Documentation
- Patient care assessment
- Infection control
- Home care
- Medication and IV administration
- Patient condition monitoring
- Collecting vitals
- Intake and discharge
Timeline
RN Case Manager
Greenwood Regional Rehabilitation Hospital
07.2019 - Current
Director of Operations
Amedisys Home Health
05.2013 - 04.2019
Home Health RN Case Manager
Gentiva Home Health
08.2007 - 03.2013
Associate of Science - Registered Nurse
University of Spartanburg