Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Lisa Gautier

Anchorage,AK

Summary

Experienced professional with a proven track record in customer-facing roles such as direct support, banking, and technical support. Strong communication and organizational skills are the foundation of my work ethic. Authorized to work in the US for any employer, with strong writing skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

AI Data Analyst

Data Annotation
01.2023 - Current
  • Ensure data accuracy and consistency following detailed guidelines.
  • Use annotation tools to enhance data quality for machine learning.
  • Maintain confidentiality and adhere to data privacy policies.

Direct Support Professional (DSP) Temp

Community Options, Inc.
04.2019 - 10.2019
  • Main duties included caring for disabled individuals, changing depends, cooking meals, administering medication (oral, insulin, finger stick).

Personal Banker II (Temp)

First Convenience/National Bank
10.2018 - 03.2019
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

Technical Advisor

Kelly Connect
03.2018 - 08.2018
  • I take inbound calls and help customers troubleshoot their issues with Apple devices.

Wax Specialist

European Wax Center
06.2017 - 03.2018
  • Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
  • Developed strong client relationships through effective communication skills and empathetic listening during consultations.
  • Educated clients on proper aftercare procedures for optimal results and minimal discomfort.

Front Desk Associate

Massage Envy
09.2016 - 07.2017
  • Organized front desk area to maintain a professional and welcoming appearance for guests.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Utilized product knowledge to educate customers on features and benefits.

Customer Service Representative

Super Shuttle
10.2015 - 05.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Esthetician - Esthetics

Steiner Institute of Esthetics
Tempe, AZ
02-2016

No Degree - Biology

Tarleton State University
TX

GED - undefined

Skills

  • Flexible and adaptable

  • Concise and collaborative communication

  • Customer relation and support

  • Writing and proofreading

  • Attention to detail

Certification

  • First Aid Certification Present
  • Skincare Specialist Present
  • BLS Certification Present
  • Waxing Present
  • CPR Certification Present
  • Driver's License November 2015 to Present
  • Esthetician License Present
  • Driver's license Present

Additional Information

Core Competencies:

  • Phone etiquette (10 years)
  • Writing (15 years)
  • Scheduling (6 years)
  • Sales (4 years)
  • Waxing (1 year professional, 4 years casual)
  • Customer care/service (10 years)
  • Experience with contracted clients (2 years)
  • Computer knowledge (15 years)

Languages

English
Native or Bilingual

Timeline

AI Data Analyst

Data Annotation
01.2023 - Current

Direct Support Professional (DSP) Temp

Community Options, Inc.
04.2019 - 10.2019

Personal Banker II (Temp)

First Convenience/National Bank
10.2018 - 03.2019

Technical Advisor

Kelly Connect
03.2018 - 08.2018

Wax Specialist

European Wax Center
06.2017 - 03.2018

Front Desk Associate

Massage Envy
09.2016 - 07.2017

Customer Service Representative

Super Shuttle
10.2015 - 05.2016

GED - undefined

Esthetician - Esthetics

Steiner Institute of Esthetics

No Degree - Biology

Tarleton State University

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Lisa Gautier