Lisa Gavin
Wilmington,NC
Summary
Veteran retail management professional with demonstrated success in building and motivating teams to achieve and surpass objectives in sales, service and performance. Skilled at loss prevention, recordkeeping and team leadership. Always working to enhance revenue and boost customer satisfaction.
Overview
12
12
years of professional experience
Work History
Supermarket Manager
Gavin's IGA
Eastover, NC
04.2016 - 01.2022
- Answered questions from customers and discussed new products placed in dairy cases.
- Adjusted production strategies to account for changing factors such as market and weather conditions.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Rolled out and coordinated strategic plans, realizing sales revenue increase of $3000 per month.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
Charge Nurse
Cape Fear Valley Medical Center
Fayettevile, NC
02.2010 - 03.2016
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Monitored nursing care, patient assessment processes and treatment implementations.
- Supervised and managed daily scheduling, tasking and administration.
- Collaborated with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Cared for patients in 39-bed unit, supporting fellow nurses in delivering outstanding treatment to patients
- Implemented quality patient care techniques to align with safety, health and organizational regulations.
Education
Bachelor of Science - Nursing Science
Fayetteville State University
Fayetteville, NC05.2009
Skills
- Task delegation
- Staff Management
- Relationship building and management
- Vendor management
- Operations
- Verbal and written communication
- Customer Service Management
- Reporting and Performance Analysis
Timeline
Supermarket Manager
Gavin's IGA
04.2016 - 01.2022
Charge Nurse
Cape Fear Valley Medical Center
02.2010 - 03.2016
Bachelor of Science - Nursing Science
Fayetteville State University
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