Summary
Overview
Work History
Education
Skills
Software
Quote
Timeline
BusinessDevelopmentManager

Lisa Gay

Management
Hudson,FL

Summary

Professional data management specialist prepared for this role. Known for leading efficient data entry projects and improving data accuracy. Dependable team player with flexibility to adapt to evolving tasks. Proficient in data validation techniques and process optimization.

Overview

24
24
years of professional experience

Work History

Smart Matter Expert

Alorica
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.

Manager

Digital Media Solutions
02.2019 - 04.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Launched quality assurance practices for each phase of development

Sales Closer/Office Manager

Safeguard America
01.2014 - 02.2019
  • Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
  • Monitored competitors'' activities to stay informed on market trends and adjust strategies as needed for continued success.
  • Boosted customer satisfaction rates by promptly addressing concerns and providing tailored solutions.
  • Streamlined the sales process for improved efficiency, resulting in higher close rates.
  • Increased sales revenue by consistently exceeding targets and nurturing long-lasting client relationships.
  • Provided coaching and mentorship to junior team members, strengthening their skills in negotiation and closing techniques for mutual success.
  • Developed persuasive sales pitches that effectively communicated the unique benefits of products or services, resulting in more closed deals.
  • Maintained a strong understanding of industry trends and best practices through ongoing professional development opportunities.
  • Optimized lead qualification methods by refining processes for better identification of high-potential prospects.
  • Exceeded monthly sales quotas by proactively seeking out new leads and maintaining a strong pipeline of opportunities.
  • Improved negotiation skills by consistently practicing and refining techniques, resulting in a higher percentage of closed deals.
  • Collaborated with team members to strategize effective sales tactics, leading to increased team performance.
  • Negotiated prices, terms of sales and service agreements.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Contributed to team objectives in fast-paced environment.
  • Achieved or exceeded company-defined sales quotas.
  • Presented professional image consistent with company's brand values.

Mortgage Loan Officer

United Wholesale Mortgage
01.2001 - 12.2003
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
  • Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
  • Participated in industry events and conferences to build relationships and gain market intelligence.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Developed extensive network of referral partners to source new mortgage loan opportunities.
  • Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
  • Reviewed loan files and updated to match current standards.
  • Worked with underwriters to fix application problems and resolve issues.

Education

Associate of Science - Business Administration And Management

St Petersburg College
Clearwater, FL
08-2024

Bachelor of Science - Computer Information Systems

St Petersburg College
Clearwater, FL
01-2029

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Problem resolution
  • Verbal communication

Software

Microsoft

Excel

Salesforce

Slack

Windows

Mac

Linux

Ai

AWS

Azure

Google Cloud

KMLS Lighthouse

Data Entry

Live Chat

Type 40 wpm

Quote

The first one gets the oyster, the second gets the shell
Andrew Carnegie

Timeline

Smart Matter Expert

Alorica
09.2024 - Current

Manager

Digital Media Solutions
02.2019 - 04.2024

Sales Closer/Office Manager

Safeguard America
01.2014 - 02.2019

Mortgage Loan Officer

United Wholesale Mortgage
01.2001 - 12.2003

Associate of Science - Business Administration And Management

St Petersburg College

Bachelor of Science - Computer Information Systems

St Petersburg College

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