Hi, I’m
Lisa Gearing
Anchorage,AK
Summary
Professional with experience in administrative support and patient care, demonstrating strong organizational skills through managing multiple phone lines and inquiries. Successfully maintained accurate attendance records and facilitated communication between students, parents, and staff, ensuring a welcoming environment. Proficient in scheduling and coordination, contributing to efficient clinic workflow by verifying insurance coverage and managing patient appointments. Knowledgeable in HIPAA compliance and medical office administration, supporting continuity of care through effective documentation and communication with healthcare providers.
Overview
17
years of professional experience
Work History
Anchorage School DistrictAnchorage, AK
Attendance Secretary
08.2024 - Current
Job overview
- Checked in late students upon arrival at school.
- Issued passes for students leaving school premises.
- Managed multiple phone lines, emails, and online inquiries throughout day.
- Entered attendance for field trips and substitutes while updating records for students outside scheduled classrooms.
- Corrected attendance errors to ensure accurate records.
- Printed schedules and locker information for student distribution.
- Welcomed visitors warmly, answered phone calls, and maintained front reception desk operations.
Select Physical TherapyAnchorage, AK
Senior Patient Service Specialist
08.2022 - Current
Job overview
- Answered multiple phone lines to facilitate efficient communication.
- Verified insurance coverage for patient services.
- Scheduled patient appointments to optimize clinic workflow.
- Checked referrals and coordinated with physician offices.
- Requested authorizations from insurance and veterans affairs for patient treatment.
- Faxed care plans to primary providers to ensure continuity of care.
- Greeted patients, managed paperwork, and processed check-ins and check-outs.
- Collected patient billing, co-payments, and coinsurance effectively.
Bright Beginnings Learning CenterAnchorage, AK
Assistant Infant Teacher
01.2022 - 08.2022
Job overview
- Sanitized all rooms before opening and after closing to maintain hygiene standards.
- Logged children into tablet and paper log for accurate attendance records.
- Changed diapers every two hours or as needed to ensure comfort.
- Fed children a variety of foods, including table food, baby food, formula, and breast milk based on individual needs.
- Monitored nap and playtime activities in accordance with developmental milestones.
- Engaged with children and parents to address needs effectively.
- Recorded all relevant information in appropriate locations for easy access.
- Maintained a clean and organized environment during operational hours.
ANTHC Child Development CenterAnchorage, AK
Child Care Assistant Teacher
04.2021 - 01.2022
Job overview
- Supervised infants during play, meal, and nap times to ensure safety and engagement.
- Delivered curriculum focused on developmental learning to foster infant growth.
- Implemented daily sanitation protocols to maintain a clean environment.
- Provided emotional support while changing diapers and preparing bottles for each infant.
- Facilitated coworker breaks to enhance teamwork and operational efficiency.
- Communicated regularly with families to provide updates on children's progress.
Aspen Creek Senior LivingAnchorage, AK
Front Desk Receptionist
05.2020 - 04.2021
Job overview
- Efficiently managed multiple phone lines, transferring calls to appropriate parties.
- Scheduled appointments for residents, including salon, doctor, and virtual sessions.
- Coordinated interviews for new management hires to address staffing needs.
- Ordered supplies for residents from Geneva Woods and Procare to ensure adequate inventory.
- Created key cards and room keys for staff and residents during onboarding.
- Notified key card company of issues, requesting necessary supplies promptly.
- Sorted mail for residents and management, ensuring timely delivery.
- Oversaw front door access to prevent unsupervised exits by memory care residents.
Castable CeramicsAnchorage, AK
Receptionist
02.2020 - 04.2020
Job overview
- Managed multiple phone lines to ensure efficient call handling.
- Sanitized cases received from dental offices to maintain hygiene standards.
- Communicated effectively with drivers regarding case deliveries.
- Scanned and filed documents for streamlined record-keeping.
- Responded to emails promptly to address inquiries.
- Logged new dental cases upon arrival for accurate tracking.
Crowne Plaza HotelAnchorage, AK
Front Desk Receptionist
11.2019 - 02.2020
Job overview
- Operated multiple phone lines to enhance customer interaction efficiency.
Provided warm greetings to all customers upon arrival.
Completed payment transactions swiftly for guest satisfaction.
Coordinated room blocking through faxing and scanning of essential paperwork.
Fairfield INN and Suites by MarriottAnchorage, AK
Front Desk Associate
05.2019 - 11.2019
Job overview
- Welcomed every guest with a friendly smile and genuine acknowledgment.
- Answered multiple phone lines efficiently to assist guests promptly.
- Utilized Fosse system to book rooms, gather guest information, and process payments.
- Coordinated with shuttle driver for airport pick-ups and drop-offs.
- Facilitated guest satisfaction by communicating needs to housekeeping staff.
- Maintained cleanliness and organization in lounge area for optimal guest experience.
- Managed inventory of market items by stocking and ordering from Pepsi company.
Hearts and Hands of CareAnchorage, AK
PCA
08.2019 - 10.2019
Job overview
- Provided respite care through client pick-up and drop-off services.
- Communicated effectively with individuals with disabilities and special needs.
- Facilitated skill-building activities to enhance self-sufficiency in individuals with special needs.
- Developed communication skills for better interaction with diverse populations.
- Promoted health-related skills including exercise routines and healthy eating habits.
SmashburgerWasilla, AK
Cashier
11.2018 - 07.2019
Job overview
- Opened front of restaurant daily, ensuring a welcoming atmosphere.
- Performed prep work and stocked supplies to maintain operational efficiency.
- Operated cash register and processed customer orders accurately.
Barns and Noble Bookstore for Nevada State CollegeHenderson, NV
Cashier
09.2018 - 10.2018
Job overview
- Sold bus passes and college books, enhancing customer access to essential resources.
- Stocked store shelves and organized clothing displays to maintain a neat shopping environment.
- Answered phone calls, providing accurate information and assistance to customers.
- Checked college books back into the system, ensuring inventory accuracy and availability.
Kohl's department storeHenderson, NV
Cashier
09.2018 - 10.2018
Job overview
- Greeted customers to provide a welcoming shopping environment.
- Operated cash register efficiently to ensure accurate transactions.
- Solicited credit card applications to enhance store revenue.
- Hung and tagged clothing items for effective restocking.
Peas in A Pod Child CareCheyenne, WY
Childcare Provider
03.2014 - 01.2018
Job overview
- Sanitized rooms to maintain a clean and safe environment.
- Monitored playtime, naptime, and mealtime for optimal child engagement.
- Changed diapers promptly to ensure comfort and hygiene.
- Tracked materials needed for children, including diapers, formula, and clothing.
- Facilitated educational and enjoyable activities to promote learning.
- Assisted in developing motor and developmental skills in children.
- Logged daily activities and progress for each child's development.
- Communicated regularly with parents and guardians regarding children's needs.
The Indian house restaurantIndian, AK
Waiter/Waitress
05.2010 - 07.2012
Job overview
- Launched restaurant operations, establishing initial processes and standards.
- Managed phone inquiries to facilitate customer engagement.
- Prepared service stations to ensure efficiency during peak hours.
- Received and delivered customer orders to enhance dining experience.
- Cleared tables promptly to maintain cleanliness and optimize seating capacity.
- Washed dishes to support kitchen operations and uphold hygiene standards.
URS CorpAnchorage, AK
Receptionist
05.2008 - 08.2008
Job overview
- Managed multiple phone lines to ensure prompt communication and service.
- Facilitated scheduling of meetings to optimize team collaboration.
- Sanitized office daily to maintain a clean and safe environment.
- Opened the office each day, ensuring readiness for operations.
- Distributed mail efficiently to all employees to support effective communication.
- Checked individuals in and out of the office for security purposes.
Education
Ultimate Medical Academy
Associate of Science from Health Sciences in Medical Administrative Assistant
01.2019
Skills
- Infant and childcare
- Microsoft Office Suite
- Customer service and support
- Restaurant operations
- Clerical and administrative tasks
- Data entry and filing
- Front desk management
- Scheduling and coordination
- Medical office administration
- Time management skills
- Dementia care knowledge
- HIPPA compliance awareness
- Multi-line phone operation
- Computer literacy and skills
Additional Information - Professional Skills
- Associate of Science
- Health Sciences and Medical Administrative Assistance
Affiliations
I am a Christian and a single mother, whose home life centers around my faith. My spare time involves; reading, walking, l going on long drives, children centered actives, hiking and camping, and fellowship with faith like minded people, as well as spending quality time with close friends and family.
References
References available upon request.
Timeline
Attendance Secretary
Anchorage School District
08.2024 - Current
Senior Patient Service Specialist
Select Physical Therapy
08.2022 - Current
Assistant Infant Teacher
Bright Beginnings Learning Center
01.2022 - 08.2022
Child Care Assistant Teacher
ANTHC Child Development Center
04.2021 - 01.2022
Front Desk Receptionist
Aspen Creek Senior Living
05.2020 - 04.2021
Receptionist
Castable Ceramics
02.2020 - 04.2020
Front Desk Receptionist
Crowne Plaza Hotel
11.2019 - 02.2020
PCA
Hearts and Hands of Care
08.2019 - 10.2019
Front Desk Associate
Fairfield INN and Suites by Marriott
05.2019 - 11.2019
Cashier
Smashburger
11.2018 - 07.2019
Cashier
Barns and Noble Bookstore for Nevada State College
09.2018 - 10.2018
Cashier
Kohl's department store
09.2018 - 10.2018
Childcare Provider
Peas in A Pod Child Care
03.2014 - 01.2018
Waiter/Waitress
The Indian house restaurant
05.2010 - 07.2012
Receptionist
URS Corp
05.2008 - 08.2008
Ultimate Medical Academy
Associate of Science from Health Sciences in Medical Administrative Assistant
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