Lisa Gednalske
Gillette,WY
Summary
Dynamic Registration Specialist with extensive experience at Campbell County Medical Group, excelling in patient registration accuracy and insurance verification. Proven ability to enhance customer service and streamline processes, while training new staff. Strong communication skills and a commitment to HIPAA compliance ensure confidentiality and regulatory adherence in fast-paced healthcare environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional registration expert with solid history in ensuring efficient and accurate registration processes. Known for reliability, flexibility in adapting to changing needs, and focus on team collaboration and achieving results. Skilled in data entry, customer service, and problem-solving while maintaining high standard of work.
Overview
27
27
years of professional experience
Work History
Registration Specialist
Campbell County Medical Group- Main Clinic
05.2022 - Current
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Assisted in developing educational materials related to the registration process for both staff members and patients.
- Identified potential areas of improvement within the registration process by conducting regular audits of completed forms and records.
- Scheduled and registered appointments using Meditech programs.
- Provided exceptional customer service to patients during registration, addressing concerns and answering questions promptly.
- Maintained a comprehensive understanding of medical terminology, insurance regulations, and hospital policies to effectively assist patients during the registration process.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for treatment.
- Maintained a high level of confidentiality when handling sensitive patient data, adhering to HIPAA regulations.
- Answered patient questions and inquiries regarding registration process and documentation.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted in processing patient payments via cash, checks and credit cards.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Secured confidential patient information from unauthorized access.
Registration Specialist
Campbell County Medical Group- Cardiology
05.2016 - 05.2022
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Managed high-volume workloads while consistently meeting deadlines for processing registrations and updating records.
- Scheduled and registered appointments using Booker scheduling programs.
- Implemented a feedback collection system from patients regarding their registration experience, leading to improvements in processes and services provided.
Front Desk Receptionist/Medical Billing Assistant
A Step Ahead Foot and Ankle Clinic
05.2013 - 03.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected Insurance payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Participated in staff trainings to enhance team performance in medical billing operations consistently.
- Reduced billing discrepancies by diligently reviewing medical coding and ensuring accuracy in data entry.
- Maintained professional demeanor while communicating with patients or insurance companies to resolve payment issues, fostering positive relationships.
- Enhanced revenue collection rates with timely follow-ups on outstanding claims and appeals.
- Improved patient satisfaction by accurately processing medical bills and promptly addressing inquiries.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Delivered timely and accurate charge submissions.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Utilized various software programs to process customer payments.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Maintained accurate records of customer payments.
Shipping/Receiving Clerk
Lynn's Dakotamart
04.2011 - 08.2012
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Resolved shipping issues promptly, minimizing impact on delivery schedules and customer relations.
- Improved inventory management with precise record-keeping of incoming and outgoing shipments.
- Conducted regular inventory audits to maintain accurate stock levels and identify discrepancies early.
- Received shipments, verifying contents against purchase orders to ensure accuracy and completeness.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Sorted and delivered materials to different work areas and staff.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Handled day-to-day shipping and receiving overseeing packages per day.
Bookkeeper/Front Desk Receptionist
Oahe Valley Health Care
10.2010 - 04.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Organized, maintained and updated information in computer databases.
- Handled assignments independently with good judgement and critical thinking skills.
- Operated multi-line telephone system to answer and direct high volume of calls.
Release of Information Clerk
Rapid City Regional Hospital
02.2008 - 08.2010
- Coordinated with other departments as necessary to fulfill requests that required additional input or resources from multiple teams within the organization.
- Developed strong working relationships with healthcare providers, insurance companies, and legal representatives to facilitate the timely release of requested information.
- Ensured compliance with HIPAA regulations and privacy policies through meticulous attention to detail when releasing sensitive patient information.
- Supported accurate billing practices by verifying requested information and ensuring appropriate fees were charged for services rendered.
- Expedited urgent requests for medical records needed for critical care situations or legal proceedings, prioritizing those cases accordingly.
- Contributed to a positive work environment by collaborating with team members on various projects related to the release of information processes.
- Assisted in reducing turnaround time for record requests by efficiently prioritizing tasks and managing workload effectively.
- Date stamped requests and highlighted pertinent data to facilitate processing.
- Handled phone calls from attorneys, insurance companies and patients.
- Generated cover letters, pre-payment notices and invoices to mail information to requestors.
- Coordinated patient information flow through caregivers, insurance companies, billing departments and patients.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Scanned and uploaded medical records into electronic medical records system.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Sorted and distributed incoming and outgoing medical records.
Front Office Receptionist
Rapid City Regional Hospital- Medical Records
01.1998 - 02.2008
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members for smooth workflow, supporting colleagues during peak hours or absences.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Organized incoming mail distribution system that streamlined delivery of important documents among employees.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Education
High School Diploma -
Stevens High School
Rapid City, SD05-1994
Skills
- Patient registration
- Medical record management
- Insurance verification
- Data entry
- Regulatory compliance
- Customer service
- Time management
- Training and development
- Effective communication
- HIPAA compliance
- Appointment scheduling
- Confidentiality
- Verbal and written communication
- Healthcare experience
- Patient scheduling
- Demographics information
- Verification and eligibility
- Teamwork
- Patient confidentiality
- Goal setting
- Billing procedures
- Team training
- Problem solving
- Client relationship management
- Workflow organization
- Efficient workflow management
- Payment processing
Timeline
Registration Specialist
Campbell County Medical Group- Main Clinic
05.2022 - Current
Registration Specialist
Campbell County Medical Group- Cardiology
05.2016 - 05.2022
Front Desk Receptionist/Medical Billing Assistant
A Step Ahead Foot and Ankle Clinic
05.2013 - 03.2016
Shipping/Receiving Clerk
Lynn's Dakotamart
04.2011 - 08.2012
Bookkeeper/Front Desk Receptionist
Oahe Valley Health Care
10.2010 - 04.2011
Release of Information Clerk
Rapid City Regional Hospital
02.2008 - 08.2010
Front Office Receptionist
Rapid City Regional Hospital- Medical Records
01.1998 - 02.2008
High School Diploma -
Stevens High School
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