Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lisa George

McLeod,TX

Summary

Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, demonstrated at Main Street Restaurant. Proven ability to enhance guest engagement and satisfaction through personalized service and effective team collaboration. Skilled in cash handling and menu memorization, consistently boosting repeat business and maintaining high standards of dining experiences.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

20
20
years of professional experience

Work History

Server/Floor Manager/Bartender Shift Manager

Main Street Restaraunt
04.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Served high customer volumes during special events, nights, and weekends.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Monitored compliance with local and state liquor laws, ensuring all employees were properly trained and licensed to serve alcoholic beverages.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Set up bar for operation, obtained cash bank, and stocked service bar.

Cafe Owner

Self-employeed
01.2018 - 03.2021
  • Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
  • Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
  • Mentored and trained employees to improve performance and encourage professional growth.
  • Enhanced customer loyalty through exceptional service and consistent product quality.
  • Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
  • Implemented inventory management systems to minimize waste and optimize stock levels.
  • Continually refined menu options based on customer feedback, ensuring a variety of choices that appealed to a wide range of tastes and preferences.
  • Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
  • Expanded menu offerings to cater to diverse dietary needs, increasing overall appeal of the cafe.
  • Boosted cafe sales with creative marketing strategies and promotional events.
  • Increased repeat business from customers by offering loyalty programs and personalized incentives based on purchase history data analysis.
  • Successfully navigated challenges such as seasonal fluctuations in business by adjusting operational strategies accordingly.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Motivated staff to perform at peak efficiency and quality.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Server/Cook

HolySmokesSacredGrounds
02.2015 - 12.2017
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.

Office Manager/Bookkeeper

FourStar Oil Co.
07.2014 - 02.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Implemented new accounting processes to decrease spending and work flow downtime.
  • Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
  • Presented audit findings to accounting manager after reviewing results and paperwork.
  • Created detailed expense reports to facilitate reimbursement for business expenses incurred.
  • Entered figures using 10-key calculator to compute data quickly.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Created 20-30 page proposals for investors which included charts and graphs.
  • Done all the banking and bank reconciliations
  • Answered all incoming calls

Bartender/Floor Lead/Vault Manager

Relay Station
11.2005 - 09.2008
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Cleaned all the monies out of video poker machines and took to the vault to count.
  • Made sure customers had what they needed
  • Cashed in video poker tickets for customers.
  • Overseen different promotions throughout the month.

Education

Associate of Applied Science - Business Administration

Texarkana College
Texarkana, TX
05-2014

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Customer service
  • Professional appearance
  • Safe food handling
  • Menu memorization
  • Team collaboration
  • Service prioritization
  • Fast Learner
  • Good with numbers

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Server/Floor Manager/Bartender Shift Manager

Main Street Restaraunt
04.2021 - Current

Cafe Owner

Self-employeed
01.2018 - 03.2021

Server/Cook

HolySmokesSacredGrounds
02.2015 - 12.2017

Office Manager/Bookkeeper

FourStar Oil Co.
07.2014 - 02.2016

Bartender/Floor Lead/Vault Manager

Relay Station
11.2005 - 09.2008

Associate of Applied Science - Business Administration

Texarkana College

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Lisa George