Lisa Gerlt

• Responded to inquiries from callers seeking information.
• Reviewed and verified addresses, phone numbers, names, ages, and values.
• Checked documentation for accuracy and validity on updated systems.
• Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
• Processed and recorded new policies and claims.
• Modified, updated and processed existing policies.
• Calculated adjustments, premiums, and refunds.
• Verified client information by analyzing existing evidence on file.
• Generated, posted and attached information to claim files.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Coordinated with contracting department to resolve payer issues.

• Assisted disabled clients to support independence and well-being.
• Maintained clean, safe and well-organized patient environment.
• Monitored progress and documented patient health status changes to keep care team updated.
• Administered medication as directed by physician.
• Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
• Supervised daily activities and provided assistance to staff.
• Developed rapport to create safe and trusting environment for care.
• Led patient or group recreational activities for enhanced patient outcomes.
• Minimized injuries to staff or patients through support or restraint to control patient movements.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Assisted with daily living activities, running errands and household chores.
• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
• Transported clients to and from medical appointments with safety and efficiency.
• Provided compassionate and patient-focused care to cultivate well-being.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Monitored clients' overall health and well-being and noted significant changes.
• Recorded status and duties completed in logbooks for management.
• Entrusted to handle confidential and sensitive situations in professional matter.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
• Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
• Replaced bandages, dressings and binders to care for wounds and encourage healing.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Provided staff coaching, mentoring and consultation to enhance performance and professional development.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Provided safe mobility support to help patients move around personal and public spaces.
• Transported individuals to events and activities, medical appointments and shopping trips.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.

• Accomplished multiple tasks within established timeframes.
• Identified plans and resources required to meet project goals and objectives.
• Managed projects from procurement to commission.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
• Oversaw high profile projects for by planning, designing, and scheduling phases.
• Drove team success through shared vision and recognition of quality performance.
• Identified, reviewed and applied policies and procedures.
• Headed project teams specializing in design and launch activities.
• Eliminated discrepancies in progress by reviewing performance, spend and timeline.
• Maintained open communication by presenting regular updates on project status to customers.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Reported regularly to managers on project budget, progress and technical problems.
• Built successful project plans covering objectives, resources and staffing to meet schedules.
• Recruited and oversaw personnel to achieve performance and quality targets.
• Verified quality of deliverables and conformance to specifications before submitting to clients.
• Company trainer for all new employee's
• Cross-Trained in All Departments

Seasonal Job.

• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Sorted and counted coin and currency.
• Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
• Researched and resolved account discrepancies.
• Performed daily account reconciliation.

• Created effective maps, charts and other images based on project-specific requirements.
• Used Geographic Information Systems technology and equipment to produce detailed maps.
• Generated data layers, tables and reports for use by corporate and government clients.
• Mapped local land boundaries,service points and problem locations.
• Managed GIS databases and modified parameters for different needs.
• Integrated Geographic Information Systems analyses into other programs to address existing problems.
• Completed mapping projects involving emergency mapping
• Collected, compiled or integrated Geographic Information Systems (GIS) data, remote sensing or cartographic data for inclusion in map manuscripts.
• Evaluated and enhanced current cartographic representations.

• Analyzed statistical data using both modern and traditional methods.
• Interpreted data and made recommendations from findings.
• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
• Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
• Performed valid and accurate market research for Real Estate, Brokers, Lawyers.
• Cataloged data and research into databases.
• Collected data on competitors, consumers and marketplace and consolidated data into presentations and reports.
• Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.
• Collaborated with staff to develop and implement best practices and accomplished all team goals.
• Top customer service and retention in company.
• Participated in team-building activities to enhance working relationships
• Learned new skills and applied to daily tasks to improve efficiency and productivity
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Conducted research, gathered information from multiple sources and presented results
• Worked with customers to understand needs and provide excellent service