Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Gerth

Jacksonville,NC

Summary

Case Manager with a proven track record at Rebuild NC, excelling in client advocacy and case planning. Expert in problem-solving and documentation, I implemented process improvements that enhanced client satisfaction and service delivery efficiency. Committed to empowering clients through individualized service plans and effective communication.

Professional with strong background in housing and community services, skilled in client advocacy, case management, and resource coordination. Known for collaboration, adaptability, and achieving measurable outcomes. Expertise in conflict resolution, client assessments, and support planning, ensuring effective service delivery. Reliable team member with focus on fostering positive relationships and driving impactful results.

Educated dedicated to providing assistance to individuals and families in need. Proficient in assessing individual circumstances, identifying resources and developing plans of action to deliver support. Proven ability to work independently.

Experienced with direct client support, crisis intervention, and advocacy. Utilizes effective communication and empathy to build trust and provide guidance. Track record of implementing successful community outreach programs and fostering supportive environment.

Overview

28
28
years of professional experience

Work History

Case Manager

Rebuild NC
06.2023 - 04.2024
  • Managed case load of clients, ensuring timely access to resources and services.
  • Developed individualized service plans based on client needs and goals.
  • Coordinated with multidisciplinary teams to facilitate comprehensive care for clients.
  • Conducted regular assessments to monitor progress and adjust interventions as necessary.
  • Implemented process improvements that enhanced client satisfaction and service delivery efficiency.
  • Advocated for clients' rights and needs within community resources and agencies.
  • Analyzed data trends to identify areas for program development and improvement initiatives.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.

Administrative Assistant

Principal Long Term Care
02.2017 - 03.2023
  • Managed scheduling for meetings and appointments to enhance team productivity.
  • Assisted in maintaining organized filing systems for efficient document retrieval.
  • Coordinated office supplies inventory, ensuring availability of essential materials.
  • Supported the preparation of reports and presentations using Microsoft Office Suite.
  • Communicated effectively with clients and vendors to facilitate smooth operations.
  • Handled incoming correspondence, directing inquiries to appropriate personnel promptly.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
  • Contributed to policy updates, researching regulations to ensure company compliance.

Front Office Manager

D & L Computer Services
05.1996 - 01.2001
  • Oversaw front office operations, ensuring seamless guest check-in and check-out procedures.
  • Managed scheduling for staff and coordinated training programs to enhance team performance.
  • Developed and implemented guest satisfaction initiatives, improving overall service quality.
  • Streamlined communication between departments to enhance operational efficiency and service delivery.
  • Analyzed front office workflows, identifying areas for improvement in processes and resource allocation.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

Education

Bachelor of Arts - Early Childhood Education And Care

Haywood Community College
Haywood County, NC
08-2006

High School Diploma -

Dixon High School
Holly Ridge, NC
06-1997

Skills

  • Problem-solving

  • Case management

  • Time management

  • Case documentation

  • Active listening

  • Organization and multitasking

  • Documentation and reporting

  • Conflict resolution

  • Positive attitude

  • Email and telephone etiquette

  • Client advocacy

  • Documentation proficiency

  • Critical thinking

  • Case planning

  • Care coordination

  • Community resources

Timeline

Case Manager

Rebuild NC
06.2023 - 04.2024

Administrative Assistant

Principal Long Term Care
02.2017 - 03.2023

Front Office Manager

D & L Computer Services
05.1996 - 01.2001

Bachelor of Arts - Early Childhood Education And Care

Haywood Community College

High School Diploma -

Dixon High School

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Lisa Gerth