Lisa Hicks
Customer Service
Saint George,Ga.
Summary
To secure employment with an organization that leads to growth and development while using my skills and experience.
Customer Service Professional with strong focus on achieving results and team collaboration. Skilled in resolving customer issues, managing communications, and adapting to changing needs. Known for reliability, excellent interpersonal skills, and ability to foster positive relationships. Prepared to make significant impact in customer service operations.
Overview
20
20
years of professional experience
Work History
Grocery Store Associate
Winn Dixie MacClenny Florida
10.2024 - Current
- Helping customer’s making sure they get quality merchandise and superior customer service.
- Pricing the store and making sure the correct prices are on items.
- Resetting shelf's making sure items are in the correct facing on the shelves.
- Assisted customers with inquiries and product selections to enhance satisfaction.
- Helping customer’s when needed to make sure their experience is over and beyond customer service.
- Collaborated with team members to ensure efficient store merchandising and presentation.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Looking for employment Fulltime to grow with a company to use my skills.
Office Assistant II
AJM Packaging Corporation, Inc.
04.2017 - 02.2023
- Efficiencies for production before a deadline in the am.
- Inventory of labels for production line and office products.
- Ordered inventory as needed.
- Entered requisitions and received in inventory for office and the plant.
- Employee packets for new employees and applications for hiring.
- Making sure employees had correct safety gear for the plant.
- Graphics for the production in the plant which was thru Power Point.
- Production numbers for the plant daily, weekly, monthly, yearly on excel spreadsheets.
- Whatever the plant needed to run high productivity.
- Worked as a team and was crossed trained in several areas.
- Reason for leaving- Closer to home.
Front Assistant
Oak Tree Café
09.2010 - 04.2017
- Worked in Kitchen preparing orders for Dine in customers and Drive Thru.
- Prepared orders using Flat Top Grille/ 6 Burner Stove / Deep Fryers.
- Was in charge for making weekly delivery from suppliers
- Kept accurate readings of Coolers and Freezers.
- Keeping record keeping of payroll.
- Enhanced customer experience by resolving complaints and providing personalized service.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Facilitated smooth operation of office equipment, performing regular maintenance checks and troubleshooting issues.
Front Desk Customer Service
University of Florida Jacksonville
08.2005 - 07.2008
- Checking in and outpatients, collecting money, working up files for the next business day and making sure that insurance was active.
- Taking phone calls to schedule appointments for 5 different doctors.
- Taking care of problems for the patients, coping files, filing medical documentation.
- Closing out at the end of each day to make daily deposits and making sure that everything was ready for the next day.
- Retrieved patient medical records for physicians, technicians and staff.
- Prepared clinic charts for advance appointments and walk-ins.
- Assisted healthcare providers in locating necessary patient information quickly.
- Ensured all required documentation was included within each patient's file prior to archiving records.
- Reason for leaving because they were moving further away and the drive would be to far.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Charlton County High School
01.1984
Skills
- Customer service
- Active listening
- Customer relations
- Call center experience
- Computer proficiency
- Critical thinking
- Complaint handling
- Payment processing
- Microsoft outlook
- Scheduling
- Product knowledge
- Appointment scheduling
- Order processing
- Administrative support
- Microsoft PowerPoint
- Clerical support
- Filing
- Coordination
- Product and service solutions
- Spreadsheets
Disclaimer
Thank you for taking the time to consider me as a candidate.
Timeline
Grocery Store Associate
Winn Dixie MacClenny Florida
10.2024 - Current
Office Assistant II
AJM Packaging Corporation, Inc.
04.2017 - 02.2023
Front Assistant
Oak Tree Café
09.2010 - 04.2017
Front Desk Customer Service
University of Florida Jacksonville
08.2005 - 07.2008
High School Diploma -
Charlton County High School