Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Lisa Giannino

Ocala,Florida

Summary

- Proven multitasker and exceptional communicator, I excelled at Three Six Bistro by enhancing guest experiences and streamlining office operations.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

- Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Server

Three Six Bistro
06.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Office Assistant

Three Six Bistro
06.2024 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing invoices, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Expedited document processing with accurate data entry and timely filing.

Office Assistant

The Works Dog Grooming
01.2014 - Current
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Ensured timely completion of projects by coordinating resources across multiple teams effectively.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.

Customer Service Representative

Bed Bath & Beyond
10.2006 - 02.2008
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Marjory Stoneman Douglas
Parkland, Fl

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Team collaboration
  • Supply restocking

Certification

  • ServSafe Food Handler Certification - National Restaurant Association.

Interests

  • Avid Reader
  • Enjoy participating in yoga and outdoor activities for overall physical and mental well-being

Timeline

Server

Three Six Bistro
06.2024 - Current

Office Assistant

Three Six Bistro
06.2024 - Current

Office Assistant

The Works Dog Grooming
01.2014 - Current

Customer Service Representative

Bed Bath & Beyond
10.2006 - 02.2008

High School Diploma -

Marjory Stoneman Douglas

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Lisa Giannino