Lisa Gibson
Sperry,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
AT&T Mobility
Tulsa, OK
03.2001 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Customer Retention, Advanced Technical Support, International Support, Prepaid Support, & Customer Service.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Psychology
Tulsa Community College
Tulsa, OK08.1989
Skills
- Customer Account Management
- Upbeat and Positive Personality
- Customer Retention Strategies
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Call Documentation
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Efficient and Detail-Oriented
- Credit Card Payment Processing
- Microsoft Outlook
- Answering Customer Questions
- Inbound and Outbound Calling
- Understanding Customer Needs
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you can’t make it better, you can laugh at it.
Erma Bombeck
Timeline
Customer Service Representative
AT&T Mobility
03.2001 - Current
Psychology
Tulsa Community College