Lisa Gibson
Salesforce Admin
Athens,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Salesforce Administrator position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Associate
Amazon
Seattle, WA
04.2020 - 07.2023
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Following standard procedures for proper escalation of unresolved issues to appropriate internal teams
Senior Caregiver
Self-employed
Walling, TN
06.2016 - 04.2020
- Maintained clean, safe, and well-organized patient environment.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
High School Diploma -
White County High School
Sparta, TN 08.2006 - 05.2010
Skills
Troubleshooting
Remote Problem Resolution
Data Collection
Windows 10
Desktop support
Data recovery
Customer service expert
Technical Support
Ticket support system management
Microsoft Outlook
Account management
Timeline
Technical Support Associate
Amazon
04.2020 - 07.2023
Senior Caregiver
Self-employed
06.2016 - 04.2020
High School Diploma -
White County High School
08.2006 - 05.2010