Lisa Gibson
Salesforce Admin
Athens,AL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Salesforce Administrator position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Technical Support Associate
Amazon
Seattle, WA
04.2020 - 07.2023
- Performed quality assurance and quality control assessments of support ticket fulfillment.
- Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Following standard procedures for proper escalation of unresolved issues to appropriate internal teams
Senior Caregiver
Self-employed
Walling, TN
06.2016 - 04.2020
- Maintained clean, safe, and well-organized patient environment.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided safe mobility support to help patients move around personal and public spaces.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort, monitoring client reactions.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Education
High School Diploma -
White County High School
Sparta, TN 08.2006 - 05.2010
Skills
Troubleshooting
undefinedTimeline
Technical Support Associate
Amazon
04.2020 - 07.2023
Senior Caregiver
Self-employed
06.2016 - 04.2020
High School Diploma -
White County High School
08.2006 - 05.2010
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