Lisa Gilbert
Kokomo,IN
Summary
Hardworking and enthusiastic [Job Title] trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Diligent Cook possessing excellent cooking skills and strong knowledge of food safety. Proficient in maintaining well-stocked, organized and clean kitchen areas to maximize productivity. Dedicated team player with punctual nature and open communication style dedicated to working hard. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs. Detail-oriented professional with background creating delicious dishes. Dedicated to delivering highest quality customer service. Expert at succeeding in high pressure environments while remaining calm. Safety-minded when carefully following food handling regulations and procedures. High-energy [Job Title] offering over [Number] years of [Industry] experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Trustworthy and dedicated [Job Title] with [Number] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Cook, Cashier, Customer Service
One Stop Express
03.2016 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Worked flexible schedule and extra shifts to meet business needs.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
Stocking Crew Member
Walmart
06.2014 - 12.2014
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Greeted customers and directed to requested products.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Answered customer questions and provided detailed product information.
- Consistently lifted materials weighing as much as [Number] pounds.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Interacted with guests in friendly and knowledgeable way.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Greeted store customers and discussed needs.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Maintained store assets with effective loss prevention strategies.
- Stocked shelves to match planogram images and instructions.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Transported merchandise pallets to move in warehouse.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Kept work areas neat, clean and free from debris.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Pipe Cutter
Allied Steel
01.2013 - 01.2014
- Kept work areas organized, clean and free of safety hazards.
- Kept equipment clean and maintained in order to meet requirements.
- Operated cutting machine according to all safety protocols.
- Stood for long hours, frequently reached or bent and lifted up to [Number] pounds regularly to carry out daily tasks.
- Used machinery with standardized approach to maximize quality of cuts.
- Operated cutters, forklifts and hand tools to manage production needs.
- Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
- Completed manual and visual inspections of glass pieces and final products.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
House Keeper
Courtyard By Marriott
11.2000 - 11.2007
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Adhered to professional house cleaning checklist.
- Dusted picture frames and wall hangings with cloth.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Changed bed linens and collected soiled linens for cleaning.
- Operated electronic backpack vacuums and floor sweepers.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Handled requests for extra linens, toiletries and other supplies.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Washed and put away kitchen dishes, utensils and glassware.
- Returned emptied garbage receptacles to proper locations.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Rotated linens in storerooms and replenished when supplies ran low.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Education
High School Diploma -
Kokomo High School
Kokomo, IN05.1984
Skills
- Guest Inquiries
- Cash Drawer Management
- Identification Checks
- Product and Service Sales
- Money Handling
- Sales Expertise
- Cash Management
- Till Counting
- Cash Register Systems
- Time Management Skills
- Stocking and Replenishing
- Coaching and Mentoring
- Cleaning and Sanitizing
- Credit and Cash Transactions
- Product Knowledge
- Refunds and Exchanges
- Order Taking
- Cash Counting Machine Operations
- Expense Tracking
- Security Monitoring
- Goal-Setting and Achievement
- Inventory Management
- Active Listening
- Social Perceptiveness
- Customer Relations
- Customer Service
- Complex Problem-Solving
- Refund Handling
- Conflict Resolution
- Facility Safety
- Currency Counting
- Hospitality and Accommodation
- Customer Service Excellence
- Training and Development
- Critical Thinking
- Reading Comprehension
- Weight and Measurement
- Handheld Computer Device Software
- Gift Wrapping
- Sweeping and Mopping
- Coin and Currency Counting
- Learning Strategies
- Collecting Carts
- Fitting Room Oversight
- Judgment and Decision-Making
- Merchandising
- Restocking
- Speaking
- Mathematics
- Negotiation
- Persuasion
- Instructing
- Writing
- Troubleshooting
Certification
food manager certification. national registry. last 10 years
Timeline
Cook, Cashier, Customer Service
One Stop Express
03.2016 - Current
Stocking Crew Member
Walmart
06.2014 - 12.2014
Pipe Cutter
Allied Steel
01.2013 - 01.2014
House Keeper
Courtyard By Marriott
11.2000 - 11.2007
High School Diploma -
Kokomo High School
food manager certification. national registry. last 10 years
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